Teams | Collaboration | Customer Service | Project Management

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75% of employees stay for the well-being benefits provided: Report

A startling number of employees in today’s quickly changing job market are struggling with financial concerns, which have an impact on both their personal and professional productivity. Recent statistics show a concerning trend: almost 9 out of 10 employees say they are concerned about their financial situation, and over half of workers report barely making ends meet.

Unlocking Team Potential: Strategies to Drive Productivity & Innovation

Maximize team potential with coaching, feedback culture, and leadership opportunities. Foster growth and operational efficiency through support and development, learning how to increase the productivity of your team by utilizing software monitoring.

How "Ways of Working" Meetings Boost Teamwork?

Collaboration is key for any successful team. However, with competing priorities and busy schedules, it can be hard for team members to align and work together effectively. That’s where “Ways of Working” meetings come in. These regular touchpoint meetings provide a structured way for teams to build stronger working relationships. So, how do “Ways of Working” meetings accomplish this?

Elevating demand generation in your business

Demand generation can be the initial step to building a long-lasting relationship with your customers. So, making a good first impression is critical. Forget about the age-old cold calls and impersonal ads – now it’s all about creating genuine connections, becoming a trusted resource and guiding potential customers on a value-driven journey. If you need a demand-generation refresher: The goal is to generate and nurture leads. The key to this process?

Project scope management: Plan, template, and guide

A scope management plan outlines the processes involved in executing your project and serves as a guideline to keep the project within specific limits. In this article, we’ll explain what a scope management plan is and how it can assist you in the planning phase. With effective scope management, you can set you and your team up for success. Managing the scope of a project is like driving a car. If you don’t keep your eyes in front of you, the car veers off the road.

(Tech) stack 'em up: tap into apps on the Zendesk Marketplace to give customers a helping hand

Every business needs software solutions to thrive, and building the right tech stack means companies can put customer experience front and centre. But with so many options out there, finding the best integrations for each of your clients can be a head scratcher. In the context of Zendesk, ‘tech stack’ refers to a combination of tools and technologies that work together with our products – all geared toward improving a business’s customer experience (CX).

From micromanagement to empowerment: Cultivating a culture of accountability and efficiency

You would be hard-pressed to find a team leader today who acknowledges being a micromanager. But they’re out there and doing untold damage to morale, productivity and profit potential. Micromanagement’s most immediate impact is on employee engagement levels. Feeling controlled, undervalued and unable to make decisions, employees withdraw or leave altogether. But the influence goes far beyond disgruntled employees.

Insightful Dominates G2 Winter 2024 Rankings: Leading the Charge in Employee Productivity Software

Discover how Insightful's suite of remote work tools and employee monitoring solutions topped G2's Winter 2024 rankings, enhancing productivity and well-being in the digital workplace.