Teams | Collaboration | Customer Service | Project Management

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How to Create and Manage Approvals in Teams

Microsoft Teams’ Approvals app is one of many flexible, capability-enhancing features in an already leading platform. It allows users to quickly create, manage, and share approvals in Teams. The outcome? Saving plenty of time and streamlining workplace operations for greater efficiency and accuracy. If you’re new to this recent addition to the Teams platform, you may be looking for ways to further enhance its effectiveness and ease of use.

How to Develop an Effective Board Meeting Agenda

The time spent in meetings has been rising by up to 10% over the past 20 years. This is why modern boards are imposing to have agenda-driven meetings that waste no one’s valuable time. A typical board meeting agenda not only set topics or priorities, but also keep the board focused on what needs to be addressed. In this article, we will explore more about its importance, and how to create a meeting agenda that doesn’t waste your participants’ time.

10 common call center problems (plus how to fix them)

Long wait times, unhappy customers, disengaged agents, and high turnover: call center problems can have cascading effects that significantly impact your bottom line. Whether you manage a single call center or oversee several outsourced contact centers, finding the root cause or seeing the bigger picture isn’t always easy. In this article, we’ll cover 10 of the most common contact center issues and share actionable steps to resolve them.

Everything You Need to Know About Call Center Monitoring: Tips, Tricks & Best Practices

WAIT! Call centers are still a thing? Surprisingly enough, they are! Even though we have all this mouth-dropping technology, people still prefer human contact, and call centers do the work. If you stumbled upon this blog post it means you are either running a call center or you are planning on settling one, either way, it’s important to continuously perform call center monitoring! In this blog post, we’ll discuss tips, tricks, and best practices for call center monitoring.

The Secret to Data-Driven Customer Support Success

The data collected in your customer support department does not begin and end with customer support personnel. The benefits of the data collected here touches every other aspect of your business including hiring, product support, marketing strategy, and more. Your customer data is an incredibly rich source of information, particularly if your communication channels are optimized for customer use.

The Future of Software Development: 19 Industry Shaping Trends of 2023

Get in-depth insights into the most impactful software development trends of 2023. Our comprehensive review covers everything from blockchain applications and cloud computing to emerging tech like AI, ML, and quantum computing. We also delve into the tools like Insightful’s remote employee attendance tracking system and remote employee monitoring tools that are supporting remote development teams in this rapidly evolving landscape.

Remote Work Trends in the Software Industry 2023

This comprehensive guide unpacks the major remote work trends defining the software industry in 2023. Learn about how the landscape is changing and the strategies businesses are using to navigate this new normal. Discover how remote workforce management tools like Insightful can help.

10 Best Roofing Contractor Software

Perfecting the roofing craft isn't just about mastering the hammer and nails - it's about leveraging technology too. Meet the new-age assistants of the roofing world, the Roofing Contractor Business Software, designed to handle everything from precise estimations to customer relationships. Dive into our top 10 picks and discover how the right software can boost your roofing business's productivity. Let's upgrade your toolbox and take your business to new heights together.

How to Write Effective Meeting Agenda in Microsoft Teams

A constructive team meeting agenda can make all the difference in saving time and maximizing outcomes in Microsoft Teams. By taking the time to prepare through a few key principles and agenda templates, you’ll prevent participants from feeling frustrated and disengaged. It will also ensure everyone arrives with a part to play in a productive, informative discussion.

7 Healthcare Project Management Challenges & Their Solutions

Project management is important in all industries, but healthcare could benefit the most from a comprehensive strategy. As the healthcare industry continues to suffer from budgetary constraints and a talent drought, a healthcare project manager becomes the light in the dark. However, there are several healthcare project management challenges that stop managers from getting the most out of their projects.