In today’s highly competitive business landscape, understanding your customers is not just beneficial—it’s critical for success. But how can businesses truly gauge the health of their customer relationships? The answer lies in leveraging data through customer health metrics. Welcome to our in-depth exploration of customer health metrics—the indicators that help businesses measure, interpret, and improve their relationships with customers.

Remote work has become the new norm, but is it efficient? Research proves that remote employees work longer and more effectively. Learn how Insightful's virtual employee supervision software and productivity tools can help your business harness the full potential of remote work.

A surprising shift is occurring in the corporate world. High-ranking executives are not only embracing remote work but demanding it. Through this post, we'll explore the reasons behind this trend, how companies are adapting, and how Insightful's tools for remote worker monitoring are leading the way in facilitating remote and hybrid work models.

Remember a time when someone at work recognized you—whether for a routine effort, a significant achievement, or simply your dedication to the organization over time? Reflect on how that recognition made you feel. That’s the feeling the best employee recognition programs spark in those they shine a light on.

How enterprise companies can create deeper connections by using AI and automation.

Chat apps are the staple of communication today. In the complex world of modern communication, simplicity, accessibility, and immediacy play crucial roles. Whether you're catching up with old friends or organizing a group trip, the quality and ease of communication can significantly enhance the experience. Gone are the days of SMS limit frustrations and painstaking international call charges.

In today’s fast-paced and ever-changing business landscape, innovation is a key driver for success. Organizations are constantly seeking ways to foster creativity, streamline processes, and improve collaboration to develop and deliver products or services quickly and at scale. Visual workspaces have emerged as a powerful solution, facilitating communication and ideation across teams and departments.

Microsoft Teams’ Approvals app is one of many flexible, capability-enhancing features in an already leading platform. It allows users to quickly create, manage, and share approvals in Teams. The outcome? Saving plenty of time and streamlining workplace operations for greater efficiency and accuracy. If you’re new to this recent addition to the Teams platform, you may be looking for ways to further enhance its effectiveness and ease of use.

The time spent in meetings has been rising by up to 10% over the past 20 years. This is why modern boards are imposing to have agenda-driven meetings that waste no one’s valuable time. A typical board meeting agenda not only set topics or priorities, but also keep the board focused on what needs to be addressed. In this article, we will explore more about its importance, and how to create a meeting agenda that doesn’t waste your participants’ time.

Long wait times, unhappy customers, disengaged agents, and high turnover: call center problems can have cascading effects that significantly impact your bottom line. Whether you manage a single call center or oversee several outsourced contact centers, finding the root cause or seeing the bigger picture isn’t always easy. In this article, we’ll cover 10 of the most common contact center issues and share actionable steps to resolve them.