Despite a shortened release cycle, the first quarter of 2023 has seen several software updates released for HaloITSM, with various new features and integrations now available. We would like to take this opportunity to showcase some of the key new features that have been released during the fist quarter of this year. As an organisation, we would like to thank all of those who have provided feedback and suggestions for new features.

Do you know some companies don’t realize or admit they are suffering from communication breakdowns, which causes adverse outcomes like arguments between the teams leading to blame games, delays in deliveries, employees' poor performance affecting their morale, the noxious surge of customer complaints, and so on? The grievous problem is about the companies that don’t realize the breakdown in communication.

Are you feeling exhausted after work? Do you find it hard to focus and get things done in the office? If so, you’re not alone. Many people suffer from work fatigue, which can be caused by several factors such as long hours, stress, and lack of sleep. We will discuss five tips on reducing work fatigue and increasing office productivity!

Martin Stigaard Skammelsen, Head of Marketing and Matchday Experience at Aalborg Håndbold, tells us how he took a whiteboard of daily metrics into a live dashboard that aligns multiple teams around goals that positively impact the whole handball club.

Use these powerful strategies to get more done (while stressing less).

If you are looking for a ServiceNow alternative, chances are that you are looking for an ITSM solution that provides similar or better features, but with a more affordable price point. While ServiceNow is a widely recognized and popular ITSM platform, it may not be the right fit for every organization due to its cost, complexity, or customization limitations. Fortunately, there are several alternatives to ServiceNow available in the market, each with their own unique strengths and capabilities.

An ITSM service catalog is the best way to inform users about everything an IT department can do for them and provide them quick access to whatever they need. Catalogs play a vital role in the ITSM experience, as a quality IT framework requires clear and simple presentation to ensure that users can utilize its benefits. Otherwise, much of the time and financial investment into implementing new IT services may go to waste.

Employee burnout has officially been recognized by the World Health Organization (WHO) and has become the responsibility of employers. The management must create an effective burnout strategy to prevent extreme workplace stress and work with genuinely happy employees. In this article, you will learn how to recognize burnout in your employees and the steps you can take to prevent workplace burnout. These tips will help you ensure your workforce remains effective in the long term.

Back office functions like data management, payroll processing, HR administration, etc., play an essential role in a company’s scalability and productivity. But why do companies outsource back office BPO functions? Businesses often find it challenging to execute back office processes as it requires the latest technology, infrastructure, and qualified professionals. Outsourcing these processes gives companies a chance to improve their back office operation in a cost-effective way.

A self-service portal is a customer-facing site for support requests and important information like billing history, recurring orders, troubleshooting information, or any other details a customer needs to know. By giving users quick and easy access to these tools, businesses can reduce support tickets and decrease the time it takes for tickets to be resolved.