To say that companies have a lot on their plates today is an understatement. As a result, it’s so easy to get caught up in the day-to-day and forget about the most important asset your business has—its employees.
At Freshworks, we have always built software that delivers value to our customers. It starts with a deep understanding of the day-to-day users of our solutions.
What if we told you that there were “hacks” for bumping your clients’ SEO strategy to the next level? Of course, unlocking SEO growth for better client results has a ton of factors. Everything from social media strategies to content marketing efforts plays a role in how your clients pull in new customers and increase search traffic.
Mo Elsopki, Head of Customer Experience at PeopleSafe tells us how their live Customer Operations dashboard builds friendly competition among agents as well as deflecting ‘internal tickets’ from other departments to help them stay focused on providing great support.
If you’re looking for a way to streamline customer support and improve customer satisfaction, a help desk ticketing system might be the perfect solution. From incident management to tracking trends, these systems are designed to make it easier for customers to get their issues resolved quickly and efficiently. In this article, we’ll introduce you to the world of help desk ticketing systems and what they have to offer.
The process of taking a project from an idea to successful completion is a thrilling yet daunting task. But, it all ultimately depends on project execution. In fact, as per statistics: The learning? Whether you’re a seasoned project manager or a beginner, there’s always room for improvement when it comes to executing a project. In this guide, we will cover everything you need to know about project execution–from what it is to how to successfully execute it.
A guide to 7 excellent opportunities that emerge in a recession.
Are you feeling overwhelmed with managing tasks in your enterprise? Enterprise task management software is a great way to improve productivity and increase agility. It can help automate processes, support collaboration, and provide task scheduling and reporting capabilities. In this blog post, we’ll look at 12 of the best enterprise task management software solutions in 2023.
Weary travellers who’ve been cooped up since COVID-19 are hungry for adventure in 2023. Despite economic uncertainty, 73% of people surveyed by Booking.com are more optimistic about travel than they were in 2022 and half say that investing in a holiday is a top priority. This travel boom is an opportunity for airlines, cruise companies and rail services to gain a foothold with high lifetime value customers.
