Did you know we drink 517 million cups of coffee every day in the U.S.? Those 3.1 cups per person add up to one whopper of an industry. And it’s no surprise who’s at the top of the coffee game: Starbucks. But there’s an alternate timeline out there with no pumpkin spice lattes. One where CEO Howard Schultz didn’t return to the helm in 2008 to turn the company around in the wake of store closings, widespread layoffs, and a significant drop in share price. How did he do it?

Let's start this article with a short story. The story is about a dreamer, a passionate enthusiastic man having smart qualities to accomplish his goal. Having all his positivity in the workplace with a handsome, desired job, he becomes the antagonist of his dream. How! The only thing that makes a hero a loser is not utilizing his time properly. That's why the term " Time Budget" comes in the line.

Customer service is becoming a critical driver of how a company is perceived, what drives consumer loyalty and determining where they open their wallets. Companies are equally praised for the exceptional support they provide, while others are relentlessly chastised for failing to deliver. Below, we want to show you how that perception has become reality with 42 customer service statistics you need to know for 2021.

If you just started managing an asynchronous workplace you’re probably struggling with a few things. We’re here to help you with 5 actionable tips that you can implement right away.

How often do you hear yourself saying, I’ll get to that later, or Can it wait until tomorrow? Do you often work on small, unimportant tasks while larger, more significant ones wait on your to-do list? If so, it might be time to eat that frog. The eat that frog technique will help change your mind about what’s important and get you moving in the right direction. Once you start using this technique, you’ll find that your productivity skyrockets and stress decreases significantly.

Imagine you just bought a brand new guitar and you’re ready to shred. Your amp is on and set high, your cords are all plugged in, you’re ready to jam. You strum an E major chord only to find that it plays an F minor – not good. You just want to noodle over Baba O’Reilly but now you have to call support, explain a whole spiel, and potentially deal with long wait times and some irritating back-and-forth until you can finally realize your inner Sister Rosetta Tharpe.

You delivered the product/services, everything was on time, and everyone worked hard, but something is amiss. Maybe the product’s quality is lacking, or the project itself wasn’t very high-quality. Often we are so focused on delivering the products/services on time that we forget a very essential aspect of the project. Project quality management. Quality precedes quantity; that has been the motto for years.

Digitalization accelerated over the past few decades and paved the way for the development of digital communication platforms. It comes as no surprise that businesses of all kinds require constant communication in all directions. The COVID Pandemic acted as a catalyst in two ways. One, it paced up the already accelerating global digitalization. Two, it made people realize that digital office work could replace, not just augment, the central-workplace design.

Collaboration platforms make team collaboration easy for modern workplaces, remote and otherwise. As they say, two heads are better than one! Different collaboration tools are curated to make different tasks easier and increase productivity. In addition to helping teams achieve common goals, they also help to track changes and updates. This article gives you an overview of collaboration platforms in several categories.

For an IT team, the ability to respond to problems efficiently is arguably one of the most important aspects of the department. Sluggish reactions to IT issues can slow down an entire business, leaving core functions of an office slowed down or even completely unable to be performed. As a result, business leaders have a significant interest in ITSM ticketing systems.