If you’re running a business, customer service is king. To keep your customers happy, you need to ensure that your team is meeting their needs and expectations at all times. But how do you know if your team is delivering the level of service your customers demand? That’s where service level indicators come in. Service level indicators (SLIs) are the metrics used to track the performance and reliability of your customer service team.

A DuPont shift schedule is a type of shift schedule used in various industries to manage employee work shifts. It was developed by the DuPont Company in the 1950s and has since been adopted by many organizations due to its effectiveness in managing work schedules. The DuPont shift schedule is also known as the 12-hour rotating shift schedule or the continuous rotating shift schedule.

Work environments, the network that supports them, and the network management tools to fix those work environments seem to have changed overnight. But the shift was one which was long in the making, several decades to be exact. With the acceleration of work from home due to the pandemic, SaaS services accelerated into a necessity. Along with this dramatic shift, network management shifted to accommodate SaaS and gone were seemingly static paradigms about work and networking.

Talk is cheap, but silence is golden – unless you're running a website. In the digital marketplace, the power of conversation can turn browsers into buyers and visitors into community members. Embedding a group chat on your website does more than just fill a silent space; it creates a hub of interaction and engagement. This guide will explore why embedding a group chat isn't just a modern luxury but a critical component for any website looking to thrive in an increasingly connected world.

In the dynamic landscape of today’s business world, the term “window-sitting” has emerged as a relevant issue affecting both employees and organizations. This phenomenon refers to work environments where staff members find themselves uncertain about their professional futures, often due to factors such as skill depreciation, organizational structural changes, and recurring roles.

Building a Maintenance ticketing system is a strategic move for any company looking to streamline its Facility Management operations. It’s a tool that not only manages the influx of maintenance requests through tickets, but also streamlines the entire process from reporting to resolution.

Strategic planning is a process through which business leaders map out their vision for their organization’s growth and how they’re going to get there. In this article, we'll guide you through the strategic planning process, including why it's important, the benefits and best practices, and five steps to get you from beginning to end.

Discover how the 1-3-5 Rule transforms your daily routine, allowing you to prioritize tasks effectively and optimize productivity.

Tight deadlines in the workplace have long been a subject of debate. While some argue that they are necessary for driving productivity and efficiency, others believe that they can lead to stress and compromised work quality. In this article, we will explore the pros and cons of tight deadlines and discuss factors to consider in their use. We will also provide alternative strategies for effectively managing deadlines.