An effective B2B help desk is an excellent start to building a quality customer experience. For internal and client issues, help desks provide a streamlined way to submit support tickets, get assistance, and provide valuable information to the business. This is only the case, though, if it is done right. To ensure that it is effective, implement help desk best practices with proven results.

It can take up to nine months to develop fully functioning software. That’s an investment of almost an entire year — or more if the project is particularly complex. All successful software programs begin with an idea, but the process of transforming a simple idea into a functioning application is never easy. In fact, software engineering projects are arguably among the most complicated due to all the moving parts and the potential for things to go wrong. The good news?

Our workplaces and spaces have changed in the years following the pandemic, with workers more distributed than ever. In 2020 and 2021, the focus was on “getting back to normal,” followed by a push to overcome and adapt to a new normal. This transition will stay with us for years as organizations strive to create a cohesive and inclusive workplace.

The matter of employee diversity and inclusion in the workplace is no longer a point of debate. As per a study by Deloitte, diverse companies encounter 2.3 times higher cash flow per employee. With the globalization of the economy, businesses are more interconnected these days, hence the involvement of employees from different nationalities, race, and culture are seen to be increasing globally. What are your workplace diversity and inclusion strategy?

Expert advice on giving voice to the future you want, plus a template to keep track of it all.

We are thrilled to share some exciting news with you. The team has been working tirelessly on a couple of amazing new updates for our product, and we’re gearing up to share them with you soon. We are planning these updates to make your experience with our product even better and more efficient.

As shoppers trend towards becoming true omnichannel consumers, they’re opening both their real and virtual wallets. They expect the same personalisation and excellent service no matter where (or when) they shop. Retailers can deliver great omnichannel CX and reap the rewards.

Are you a marketing project manager looking for the best software solutions to help you manage your projects in 2023? Look no further! In this article, we will be taking a look at the top 17 software solutions that will make your job easier and more efficient. From automation to collaboration, these software solutions have it all. Read on to discover which one is the perfect fit for you!

After connecting with Miro learners in live trainings and reading feedback on our courses, we’ve learned a lot in the past year. From experimenting with hybrid work, to improving working sessions with colleagues, to trying to get everything done more efficiently, we’ve been inspired by your hunger to work smarter.

According to teambuilding statistics, more companies are now paying attention to virtual team-building activities during lunch break. In fact, the numbers have soared by 2,500%. America takes the second spot when it comes to the number and variety of employee motivational games. This way, managers and team leaders try to establish an inextricable connection between team members and set people in the proper mood for efficient work.