It’s been a long road since 2020 with many companies changing up not only the way they do business with customers, but how that business gets done from an internal operations standpoint. Most are realizing how employee experience technology will revolutionize the workplace, and this post should help convince the rest!

Looking to outsource call center operations? In this article, we’ll go over everything you need to know about BPO call centers, their benefits, and their drawbacks. We’ll also show you how to outsource call center operations for your business process. Let’s get started.

As shoppers trend towards becoming true omnichannel consumers, they’re opening both their real and virtual wallets. Consumers who blur the line between IRL and online shopping spend 70% more often – and about 34% more than people who shop exclusively in-store, according to McKinsey.

ChatGPT took the world by storm at the end of January and revolutionized the use of Artificial Intelligence (AI) for creating content. But what is ChatGPT exactly? In a nutshell, it’s a conversational AI model developed by OpenAI, an AI research lab based on natural language processing (NLP) and deep learning. It is designed to provide users with an easy and intuitive way to interact with an AI system in natural language. Keep reading to discover what it can do, how it works, and how to use it.

The flexibility and the benefits of remote work have made it a preferred working model in the present day. Employees want to avoid dealing with morning traffic and chaotic workspaces again. On the other hand, employers save big by not renting or owning large offices that require heavy operational overheads. For those starting a business in 2023, hot desking can help save big for bootstrapping startups.

Identify areas for improvement for your project management strategy in 2023.

Need to create a new client website? We’ve got your back! First up, you’re going to want to check out our website project template. This template is designed specifically for website projects — and as such, it’s laid out to take you and your team through each step of the process. You can take a look at it here. Now that you have your project arranged, how do you go about actually developing your client’s website?

Sticking to the agile philosophy can be tough as a business scales. Glassdoor’s Diversity Hiring Survey reinforces the importance of having a diverse workforce. According to this survey, around 76% of employees claim that having a diverse workforce is important when evaluating companies (and job offers). To empower a more global workforce to work efficiently, project managers need to be able to manage the interdependencies between geographically-dispersed teams.

Starting a small business from scratch is often akin to climbing a mountain with a heavy rock in your backup. You have an undeniably difficult path ahead of you, where a vast majority of people give up, and add to that an endless stream of obstacles, hellbent on derailing your efforts, and defeating you no matter how hard you try, and how much time you spend.