Healthcare institutions are increasingly looking for technological solutions to help them improve the patient experience. However, they still have to stay compliant with the most important data privacy regulation in the healthcare industry, HIPAA. Since live chat has become the new standard of patient communication, companies are investing in HIPAA-compliant chats.
There’s never been quite so many helpful platforms and tools available to help developers ship code faster. But while an army of best-of-breed tools can help solve many of the problems your team faces, they introduce new challenges and complexities of their own. Contending with fragmented tools was the most common challenge cited in our recent survey of developer teams, with 39% of respondents calling it a major productivity challenge.
Smartsheet is a project management solution that manages projects and tasks primarily using a spreadsheet format. Smartsheet was first introduced in 2006 and underwent a major redesign in 2010. It serves as a single systematic and flexible solution for your task management needs. However, there are some limitations and flaws to Smartsheet that may make it inefficient for some businesses.
Hopefully in-person meet-ups will prove much easier in 2022 - but, there’s still a need for video calls, so let’s face it, they’re here to stay. This makes it really exciting to present Element Call: the world’s first decentralised voice and video conferencing app powered entirely by Matrix!
A career without defined goals is like a ship without a rudder. It may seem like you are going somewhere, but in reality, you’re just drifting with the current. That is why it is so important to define career goals and put a plan in place to achieve them. In this blog post, we will discuss the evolution of career goals, and how to set short-term and long-term, future career goals and personal ambitions.
Are you looking for ways to improve your business workflow? You need to start investigating workflow automation tools. With the right tool in hand, you can eliminate administrative tasks and focus on high-value customer-facing activities. Workflow automation is a powerful way to improve team productivity and unlock the growth potential of your small business. There has never been a more important time for businesses to embrace workflow automation tools.
The OneDesk Customer Portal provides an easily accessible space for your customers to submit tickets and view the status of their items which your team is working on. To get started with the Customer Portal, customers must first be created in OneDesk and invited to register on the portal.
Whether it's to inform your sales or marketing teams, it’s likely that you’ve done lots of analysis on your customers to help determine exactly what they need and want. But have you ever analysed how your teams are interacting with your customers to inform service improvements? Learn more about how understanding your agent touches can benefit your business.
In this article, we’ll start by sharing several: Then, we’ll make the case for why Buddy Punch, our employee time and attendance software, could be a better solution for your business. For example, we’ll show you how simple it is to handle time off requests within our app, access reports that automatically calculate and show each employee’s time off balance, and more.
