Teams | Collaboration | Customer Service | Project Management

Messaging

The future of workplace messaging

Recently, a colleague of mine joked that she manages a marketing team of three: Claire, Mark, and Sally. The punchline is that she’s referring to Clearbit, Marketo, and Salesforce. She felt that way because they each have their own role with unique insights and jobs, and her team shares information with everyone else the same way she does through chat.

Mattermost as a communication gateway

The Mattermost platform is a powerful messaging tool that enables secure team collaboration. Rather than creating unique Mattermost plugins for each tool, Cognitio created a custom SMTP mail intercept capability that leverages AWS Lambda functionality and custom code to create integrations for a number of third-party applications.

Building confidence and gaining experience with good open source projects

This year, I got a unique opportunity to call in at Mattercon 2020 and give a talk about my experience working on Mattermost and open source software (OSS) in general. I talked about how OSS helped me grow as a self-taught developer and how working on issues from Mattermost’s repos helped me gain experience and confidence in software development. In this article, I will highlight some of the things I talked about and also throw in a few pointers related to working on OSS.

Rocket.Chat Is Moving Its Documentation To Gitbook

After careful consideration, Rocket.Chat is officially moving its documentation to GitBook. With this change, we expect to improve the rate of which we develop, fix, and maintain documentation by making sure everyone on the team can edit it easily. Previously, we used Jekyll for documentation purposes. However, as time passed, we faced more and more issues with Jekyll. Therefore, we’ve decided to move to Gitbook which provides a more user-friendly and collaborative product for everyone.

The Importance of Communication in Business

Business communication is a method of sharing information between staff, customers, outside companies, and investors. In fact, effective business communication is crucial for maintaining a successful business. There’s no way a business can function effectively without it. Incorporating steady and reliable communication methods with your workforce, suppliers, shareholders, and of course, your customers is essential.

Support for ESR 5.9 has ended: Upgrade to ESR 5.19 for improved security, performance, mobile app compatibility, and user experience

As of April 15, 2020, Mattermost Extended Support Release (ESR) version 5.9 is no longer supported. If any of your servers are not on ESR 5.19 or later, we highly recommend that you upgrade immediately. With our simple upgrade steps, it takes only a few minutes. Mattermost adopts a monthly tick-tock release cycle, with a new version shipping on the 16th of each month.