Teams | Collaboration | Customer Service | Project Management

Messaging

Mentions - get the attention in a busy chat

Group conversations can get noisy – new ideas, status updates, answers to questions, the occasional joke. It can be easy to miss important info, or a question directed at you. The new mentions functionality highlights your name visually and makes it easy to scan the text and find the sections relevant to the reader. Searching for "@My Name" (replace it with your actual name, of course) returns all mentions of you giving everyone another way to search and filter the most important messages.

Stakeholder communications during a crisis

When Maersk, a global leader in shipping and logistics, was hit by the NotPetya ransomware attack in 2017, it not only found itself unable to manage day-to-day operations efficiently, but also unable to effectively inform the markets and its stakeholders of its response. Combined, the financial impact of NotPetya on Maersk is estimated to have exceeded USD$300m.

Greatest challenge to secure enterprise messaging = employee education

For CIOs and IT teams, the debate over which secure enterprise messaging app to use is typically fought over the level of security on offer. However, for business users, the decision is often less clear, and typically the result of poor understanding. New research has highlighted that many people remain unclear over the level of protection offered by secure, end-to-end-encrypted (E2EE) messaging apps, when compared to basic services such as SMS text messaging (and even phone calls).

Do mobile messaging apps have a role in government and the public sector?

The answer is: “Yes, but it depends on the app being used!”. Public sector employees are no different to their private-sector counterparts in that they’re demanding more modern, mobile solutions for collaboration and communication. However, without clear direction from ICT leaders, many are becoming reliant on consumer-grade tools that put data, and digital compliance, at risk.