Teams | Collaboration | Customer Service | Project Management

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Tough Conversations with CxOs: Achieving Enterprise Agility Part 2 | Atlassian

Join us for episode two of our new podcast, “Tough Conversations with CxOs” featuring Wendy Zacchio, CIO at Zelis. Wendy has an incredible history as a C-level leader in the healthcare industry and has recently taken on the CIO role at the high-growth, disruptive health-tech company Zelis.

What is Change Management in Cyber Security? System Integrity

In this blog, we will explore the concept of change management in cyber security and its importance in maintaining system integrity. Change management is a structured process that organizations implement to handle system or service changes related to information security. By effectively managing these changes, businesses can mitigate security risks, adapt to new cyber threats, and ensure the smooth implementation of cybersecurity initiatives.

What do customers really want from bots? #ZendeskAI has the solution

👎 What customers don't want: Bots that behave like humans👍 What customers do want: Bots that understand what they want, can solve requests quickly, or can escalate to a human 🎯 Get on the same page as your customers. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

27 project plan templates to kickstart your best work

We all love it when a project runs smoothly. When there’s a clear plan, everyone knows what needs to get done, and they follow deadlines, projects tend to get completed on time and within budget. But all that doesn’t just happen—it takes a lot of careful planning. Project planning takes time, and tends to require a lot of manual, repetitive work—like defining project goals, creating timelines, drafting tasks, and distributing information to stakeholders and collaborators.

Smart restaurant solution Lunchbox reduced 50% of its manual efforts using Zoho Projects.

Lunchbox, a smart restaurant solution provider, is on a mission to transform every restaurant's workflow to the likes of an international food chain, emulating its efficiency and capabilities. Watch Shaun Markus Lee, ambitious founder of LunchBox as he talks about how Zoho Projects, along with numerous other suites of Zoho, helped his company weather the challenges that it was presented with.

How to build a custom Asana dashboard with Geckoboard

Asana is one of the most comprehensive project management tools out there, with a wide range of features that help teams organize their work. It even has reporting dashboards baked in, allowing you to easily create dashboards for your Asana projects in a few clicks, extract insights from your data, and drill in to the specific tasks from a data visualization.

How to Create an Onboarding Checklist for New Employees

An onboarding checklist is a comprehensive guide for new employees that outlines all the necessary steps and tasks to be completed during their initial days, weeks, and months at a company. It serves as a roadmap for both the employee and the employer to ensure a smooth and successful integration into the organization. According to Forbes, a well-structured onboarding process can improve employee retention, increase job satisfaction, and boost overall productivity.

The evolution of the HR operating model: Integrating people and culture strategies

Human Resources (HR) have experienced an important change in the constantly changing field of people management. With a variety of titles like People Operations, Human Capital, or Employee Experience Architect, HR is emerging as a key role in navigating the unknowns of the work of the future as we stand on the edge of a new age. Today’s HR professionals face a variety of challenges in this dynamic climate, which calls for a proactive and strategic vision.

A Step-by-step Guide for E-commerce Customer Service Strategy

The COVID-19 crisis has pushed us all out of our comfort zones – both merchants and consumers. What might have evolved over a decade happened within eight weeks in 2020, when retailers quickly launched e-commerce websites and figured their way through digital payment, order fulfillment, and warehouse management processes. Consumers got equally adventurous too.