Customers expect quick involvement when seeking assistance, focusing on speed and quality. Balancing the two continues to be a complicated task. Fortunately, utilizing web chat solutions along the customer lifecycle will drastically accelerate and enhance conversation and increase the quality of customer service. Web chat has developed as an interactive mode of customer communication. Web chat is the ideal way to satisfy and exceed customers’ expectations at a higher ROI.

Element Server Suite (ESS) is Element’s flagship offering: a truly enterprise-grade Matrix distribution that lets you run your own secure, interoperable real-time communication, at scale, on your own terms. Think of ESS as the ‘special sauce’ which binds together all the component Matrix projects into a single coherent, supported, scalable deployment - complete with beautiful admin and installation interfaces, unifying all of Element’s enterprise products!

Navigating the intricate world of product design requires tools that lend precision to creativity. As we delve deeper into the digital age, it's clear that Computer-Aided Design (CAD) has emerged as a trusted ally for designers. Echoing a global digital shift, CAD tools are enabling designers to work more efficiently and bring their most ambitious concepts to life.

With the holiday season in full swing and the end of the year quickly approaching, your team is in the thick of wrapping up loose ends and planning for next year — along with enjoying some festive get-togethers and hopefully taking some well-deserved time off. But there’s one more thing that should be on your to-do list during this busy season: gratitude. Looking for some fun and memorable ways to offer praise, encourage camaraderie, and extend a hearty thank you?

Managers often view CRM and CMS as optional or opposing tools. Granted, both CRM vs CMS tools serve differing purposes; however, using them simultaneously can boost your customer data management efforts through the roof. In this guide, we will deep-dive into understanding the key differences between CRM vs CMS and learn when you should use which tool. Let’s go!

Welcome to our guide on crafting an effective ITSM roadmap! In today’s fast-paced business world, it’s more important than ever to have a clear plan in place to manage your IT journey while ensuring organizational success. This guide will introduce you to a user-friendly ITSM roadmap template that will help you plan, execute, and succeed in your IT journey while meeting your tailored needs.