Teams | Collaboration | Customer Service | Project Management

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How AI will Help Businesses Understand Customers Better l Conversations with Zendesk Podcast

On this episode, we’re joined by Cristina Fonseca, Vice President, Product at Zendesk. Cristina shares her expert insight on how AI will impact customer service and what it takes to deliver a personalized experience that keeps customers engaged.

The ultimate guide to facilitating hybrid PI planning

Tens of thousands of organisations today use PI planning as a way to align their Agile delivery teams and stakeholders to a shared mission and vision. These large-scale, multi-day, collaborative planning events help enterprises to align strategy and execution, plan a continuous flow of value to the customer on a regular and predictable cadence, identify dependencies, foster cross-team collaboration, and ensure that the planning is done by those that do the work.

CSAT Score: Everything You Need To Know About Customer Satisfaction Scores (Updated March 2022)

Editor’s Note: The CSAT Score article was originally written on March 27th, 2022 and was most recently updated for relevance and clarity on June 30th, 2023. Every company wants to grow. The easiest way to do that is to keep your existing customers. To retain customers, you need to make them happy. Happy customers turn into long-term and profitable loyalists. And in short, long-term and profitable loyalists go a long way toward improving your CSAT score.

Become The Most Productive Entrepreneur with Workstatus

Unlock your productivity potential and become the most successful entrepreneur with Workstatus! Say goodbye to wasted time and hello to efficient time management, seamless task management, powerful collaboration tools, and valuable productivity analytics. Join the league of highly productive entrepreneurs and transform your business. Watch the video now to learn how Workstatus can revolutionize your entrepreneurial journey!

A PM Certification. What's the Process and is it Worth it?

Congratulations! You managed to get the project management job position (pun intended). Now, what’s next? Besides having experience handling teams and projects, what else do you need to be a doo project manager? Surely the thought of whether or not to get certified has crossed your mind. Certainly, there are pros and cons to both sides of the argument, and it can be tough to decide what is best for you. As always, Monitask has you covered!

Asana with Time Tracking Tools: Solutions for Project Managers in Remote Teams

As remote work continues to gain traction, project managers are faced with unique challenges in managing team productivity and ensuring efficient time tracking. Asana, a popular project management tool, offers a range of solutions and features to address these concerns. In this article, we will delve into the solutions and use cases for Asana’s time tracking tools, providing valuable insights for project managers working with remote teams.

ClickUp vs Notion: A Comprehensive Comparison

In this era of remote work, the debate of ClickUp vs Notion has become increasingly relevant, with both platforms, alongside Nifty, revolutionizing how we manage tasks and workflows. Each of these power-packed tools shares a common mission but offers distinct features catering to a variety of needs. In the following section, we will delve into a comprehensive comparison of ClickUp vs Notion, analyzing their unique strengths and identifying their overlaps.

Soft Skills Report: What collaboration means to knowledge workers

Change is the only constant in life, as the saying goes, and this rings truer than ever for today’s knowledge workers. We live in a time of sweeping shifts, from the promises and pitfalls of artificial intelligence (AI) to tech sector job cuts and learning to navigate new ways of working. It seems only natural then, that people might feel the need to upskill in the face of certain uncertainty.

Asana Integrations with Slack, Drive, and Zoom for Project Managers in Remote Teams

In today’s digital landscape, project managers in remote teams rely on efficient collaboration and seamless communication to stay productive. Asana, a popular project management tool, offers powerful integrations with other essential platforms to enhance teamwork and streamline workflows. In this article, we will delve into the best Asana integrations for Slack, Drive, and Zoom. Discover how integrating these tools can optimize project management processes and boost productivity for remote teams.