Teams | Collaboration | Customer Service | Project Management

%term

Outsourcing benefits: Cost savings and enhanced productivity

Ever felt swamped with tasks, wishing there were two of you to get everything done? If you’ve nodded in agreement, then you’re not alone. Modern businesses, from startups to large corporations, often find themselves spread thin, trying to juggle multiple responsibilities. There’s a growing solution that over 60% of US businesses are turning to: outsourcing.

Setting the stage for success: How to welcome a new employee

For many, the first day on the job feels a lot like the first day at a new school: You don’t know anyone, have no idea where anything is, or who to turn to for help. There’s a definite warm relief when a friendly face takes you under their wing to show you around and make introductions. And whether you’re the new kid at school or the new person at the office, that sense of relief applies.

The Top 15 Benefits of Time Tracker for Freelancers

Time is your most precious commodity. That’s why tracking your freelancer’s time accurately and efficiently is essential. We will discuss the top 15 benefits of time-tracking apps for freelancers. Freelancer’s time tracker app helps you become more productive and organized and increase your earnings. If you need to track your time, now is the time to start!

We attempted to streamline our product roadmapping process... Here's what happened!

Planning—while crucial—often becomes one of the least enjoyable aspects of Product Development work. It can create a lot of unnecessary “process noise” without truly empowering teams. The main thing to focus on when you want to improve this is to support meaningful discussions between teams and larger business units (which, at Miro, we call “streams”). Our recent experiments have revolved around exploring this very concept.

11 Tips from Virtual Companies on Building Remote Teams

A remote team is a group of professionals working from various geographic locations, primarily leveraging digital communication tools and platforms to collaborate and achieve common goals. Unlike traditional in-office teams, members of a remote team might never meet in person, bridging time zones, cultures, and spaces through technology.

10 Service Desk Automation Ideas You Need to Apply ASAP

Help desk activities involve so many manual tasks that the job can quickly become tedious — leading to human error and high turnover. Service desk automation helps you avoid all that and allows IT support teams to focus on more complex and critical tasks. Some of the benefits that well-implemented automation can bring you include: Explore X InvGate Service Desk automation ideas in this video, and boost your support efficiency!

How to track Zendesk tickets with Service Level Agreements (SLAs) in real-time

Geckoboard makes hitting SLA (Service Level Agreement) targets much easier. With Geckoboard, you can monitor Zendesk tickets, including any SLA policies in real-time. That means you can monitor SLA performance and stay on top of tickets which are about to breach their SLA. Geckoboard is a must for anyone working in Customer Support who uses Zendesk.

Leveraging Advanced Analytics to Transform Insurance Customer Experience

Insurance industry is witnessing a significant transformation driven by advanced analytics. And with an increasing number of customers seeking personalized services and seamless experiences, insurers are under pressure to adapt. A recent study reveals that 68% of insurance customers expect their providers to offer tailored solutions, while 89% believe a smooth customer experience is crucial. Staying in sync with the transformation is a must for businesses in the insurance sector.

The Best Tips to Get Hired in 2023

As we witness how tumultuous the work environment has become, many of us are setting our sights on new job opportunities. With the job market constantly evolving, it can be difficult to know exactly what steps to take to stand out from the competition and land that dream job. That’s why we’ve compiled a list of the best tips to help you get hired in 2023. From perfecting your resume to acing the interview, we’ve got you covered.