The newest addition to our ever-growing list of Craft.io app integrations is a seamless connection between Microsoft Teams and Craft.io’s Feedback Portal. With this new integration, you’ll be able to easily push messages from your Teams environment into the appropriate Feedback Portal in Craft.io, or into multiple Craft.io Feedback Portals simultaneously. And if your organization uses Slack instead of Teams for messaging, you’re still in luck. You’ll find a similar integration connecting Slack with your Craft.io Feedback Portal.

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Field is a powerful feature of We360.ai, your go-to employee monitoring software. With Field, employers can effortlessly track the location of their employees in real-time, ensuring streamlined operations and improved productivity. Stay informed and stay connected with Field by We360.ai. Follow us here.

Some help desk tickets are solved in just one exchange. Others might need more interactions, more people to review them, or even require escalation. All that back and forth generates multiple messages, and new observers may need up to 10 minutes to catch up. But you can speed this up with Generative AI. The Ticket Summarization feature can create a brief ticket summary with the incident's main activity. This can shorten the time it takes to onboard someone new to a complex ongoing incident by up to 90% (from 10 minutes to less than 1 minute), based on internal testing.

The speed and quality of interactions is a determining factor in customer satisfaction. And even though those aspects depend on several elements, artificial intelligence can greatly improve them. InvGate Service Desk AI-Improved Responses analyzes service desk agents' draft responses to requests, taking in all the details and the agents' input, and generates a new response that can summarize, expand, or change the tone of the original draft using Generative AI.