Teams | Collaboration | Customer Service | Project Management

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Why we need humans more than ever in the age of AI, featuring global employee communication expert Monique Zytnik (podcast recap)

Think humans are dispensable in the age of artificial intelligence (AI)? The opposite is true — we’ve never needed human intelligence in the workplace more to navigate organizational blind spots, communicate effectively, and lead with authenticity.

How architects use project management software (+ 5 top tools)

As a professional in architecture, do you ever feel like you’re spending so much time managing business operations that you don’t have enough time to, you know, architect? It’s frustrating — and frustratingly common. You’re juggling multiple clients and projects (not to mention internal team members and external stakeholders), and someone has to keep everybody focused on the right tasks at the right time.

Free employee attendance sheet templates (Excel and PDF)

Looking for a free employee attendance sheet template? If you need a surefire way to track your employees’ working hours while ensuring that they get paid correctly – you need an employee attendance sheet. An attendance sheet template will save your time and money when tracking the billable hours of your team. In this article, we’ll provide three useful employee attendance sheet templates to save you the hassle of creating a new attendance sheet from scratch.

From Complexity to Clarity: Navigating Customer Support with TeamSupport

Businesses often find themselves entangled in the web of complex customer interactions and inquiries. As companies scale, the intricacies of providing consistent, high-quality customer support can escalate swiftly. That's where TeamSupport steps in, turning complications into simplified processes. With a laser focus on efficiency and clarity, TeamSupport streamlines the customer service experience.

Enterprise CRM Systems: Unlocking Success

As a business owner or sales leader, you understand the critical role that managing customer relationships plays in the success of your enterprise. That’s why having the right enterprise Customer Relationship Management (CRM) systems is essential. These robust solutions are designed to empower large businesses and organizations like yours to effectively manage customer data, automate sales and marketing processes, and ultimately drive growth.

5 printable time sheets you can download (free templates)

Tracking employee work hours keeps you informed about attendance and where employees spend their time. It will help you calculate employee pay accurately while improving their productivity. So, how can you track employee time? Printable time sheets are one option. These are paper timesheets on which employees can note down their hours. To make this simpler, you can use a ready-made timesheet template. In this article, we’ll provide five different editable and printable timesheet templates.

How Remote Working is Changing the Way Leadership

How we work is changing, which means how leadership works are also changing. The rise of remote working has created new challenges for leaders, from managing teams across different timezones to fostering connections between colleagues who might never meet. But it’s not all bad news! The shift towards remote work can also present exciting opportunities for leaders to create more effective and efficient workplaces – if they know how.

What you need to know about Zendesk's AI-powered workforce management tools

Here's what you need to know about Zendesk's AI-powered workforce management tools. With Zendesk AI-powered workforce management, forecasting, scheduling agents, and tracking performance are a breeze. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Understanding Effective Employee Management System

What makes an effective employee management system? An ideal staff monitoring system is one where there is no room for intrusive monitoring, everyone is working in coordination, and the workflow is obstruction-free. Furthermore, you also require a healthy working environment. However, how do you achieve that? With so many complex projects and tasks for you to handle, achieving a perfectly managed system can be a challenge. You need the best Productivity Measurement Software for the job.

Get More Done: Task Batching for Peak Efficiency

Do you ever feel like your day is a whirlwind of constant task switching? You answer a quick email, then jump to a social media post, only to get sidetracked by a colleague’s urgent question. This constant context switching is a major hurdle in the business world. It can leave you feeling scattered, stressed, and ultimately, unproductive. If traditional time management strategies haven’t quite cut it, there’s a powerful technique waiting to be explored: task batching.