Every click, swipe, and digital interaction contributes to business outcomes in the modern age. Most of us do digital work to create a valuable customer experience (which may also be entirely digital) and track digital metrics to show business growth or achievement of business goals — and even the goals and growth may be primarily or entirely digital! As businesses adjust to the realities of a digital environment, many are undertaking digital transformation programs.

Conducting a feasibility study is an important step in successful project management. By evaluating the viability of a proposed project, a feasibility study helps you identify potential challenges and opportunities, ensuring you make informed decisions. In this guide, we’ll walk you through how to conduct a feasibility study with practical templates and real-world examples, designed for project managers seeking to optimize their project planning process.

If you’re looking to improve resource planning, this is an important update for you! Get ready to get acquainted with bookings, which will make high-level resource planning and utilization forecasting much more convenient in Scoro. But the updates don’t stop there – we’ve also packed in additional budget insights, fresh PDF styling options, a handful of new settings… The list goes on, so let’s just jump in!

The new release of OneDesk for May 2024 is now live! This release includes a number of features to improve your workflow and aid support.

For many project management teams, Basecamp has been a reliable workhorse. But as teams and projects evolve, needs change. When I'm assembling a team for a new project, a few things become crucial: ease of use, robust features, and ideally, workflow automation to streamline processes. This is where Basecamp can sometimes fall short. While it’s good for communication and task management, it can feel clunky for complex workflows or larger teams.

Today’s average call center interaction doesn’t look how it used to. We expect today’s call center employees to be highly tech-savvy and ready to handle customer issues via phone, email, and live chat. We also require them to have access to sensitive data, which they’ll often pull up on their screens during a call so they can quickly resolve any problems or inquiries.

If your team has ever had trouble getting a project off the ground, or getting a timely status update, or getting work done by deadline, or all of the above, take heart. You’re not alone. Managing projects is hard work. Really hard. But it’s also critical work that can either make or break your team’s ability to hit goals. Enter project management software.

Discover InsightsAI: the latest add-on from Insightful, designed to enhance workforce management with real-time data insights. Find out how the feature can simplify your decision-making process and help you build a more productive and agile workforce!

Have you ever heard the saying, “Happy employees equal happy customers”? That’s what employee experience is all about! It’s ensuring your employees feel good about coming to work and doing their job. When your employees are happy, they do a better job, and that helps your business be more successful. In this article, we’ll talk about how you can make your workplace great for your employees, so everyone can be happy and do their best work.

As workplaces change, more and more companies are realizing how important it is to offer strong benefits, especially when it comes to family planning and fertility. Carrot, a top benefits provider, recently did a survey showing a complicated picture: even though benefits have improved, 91% of new mothers still have problems returning to work. The poll also shows how big racial differences are in how ready women are for pregnancy and how their experiences are during and after giving birth.to.