Teams | Collaboration | Customer Service | Project Management

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Freshworks Presents The Art Of Easy

“Delighting customers should be easy.” says Girish Mathrubootham, the founder and CEO of Freshworks. In this video, we explain The Art of Easy and how Freshworks does it. To make delight easy for customers, businesses must champion what Girish called ‘the art of easy’: focusing on the customer and employee experience, solving their problems quickly.

Why Zulip will stand the test of time

Quill, a team chat company with $16 million in venture capital funding, was acquired by Twitter and shut down their product last week. Users were given a mere four days to export their data prior to deletion; direct messages and private channels could not be exported at all. Our sympathies go out to Quill users, whose needs were given so little consideration in this deal.

Rehumanize executive communications with Leadercast

Video remains to be one of the most effective ways to communicate with others. In today’s highly distributed workforce, video is critical to cut through the noise to capture employees’ attention. It’s also advantageous for the person sharing information because video allows for what text can’t do: express emotions, tones, and non-verbal communication. Communicating through text can be tricky. Take a look at the written communication below. How many of you want to read this?

What is sales mix? Definition, formula, and best practices

Knowing whether or not your company is making a profit is essential to building a successful business strategy. The real question is: Do you know why your company is or isn’t profitable? This is the essence of the sales mix. Sales mix digs deep into the individual percentages and profits of your products so you can determine what stays, what goes, and what gets an update. Not every product is a best-seller, but that doesn’t mean it can’t hold value for the company.

Rehumanize Executive Communications with Leadercast

Video remains to be one of the most effective ways to communicate with others. In today’s highly distributed workforce, video communication is critical to cut through the noise to capture employees’ attention. It’s also advantageous for the person sharing information because video allows for what text can’t do: express emotions, tones, and non-verbal communication. Communicating through text can be tricky. Take a look at the written communication below.

Employee Monitoring Trends From 2021 to Watch in 2022

The COVID pandemic was the main reason behind several new workplace trends in 2021, including the increasing popularity of remote work. As a result, implementing modern employee monitoring solutions seemed the best way for companies to monitor remote employees and manage a hybrid workforce. But will the same employee monitoring trends continue in 2022 as well? Or will we see a paradigm shift in how organizations map employee productivity?

Employee Monitoring Statistics Companies Need to Know for 2022

Employee monitoring is a great way to keep your company data safe and ensure compliance, accountability, and productivity among your workforce. However, employee monitoring trends keep changing with changes in technology, work style, and data protection and privacy laws. As a result, every employer should watch key employee monitoring statistics to stay updated on the latest trends. In this article, we’ll share some insightful employee monitoring statistics and trends.

Global Azure AD Outage Affecting Microsoft 365 Services December 15

Microsoft has had its own share of outages recently and during the evening of December 15th Azure AD was the cloud culprit. As a result, the Exoprise sensors detected this Microsoft 365 outage more than an hour before Microsoft informed customers of the issue. Here’s some of the errors that users were experiencing if they attempted to sign into Microsoft services: Most of our worldwide customers knew well in advance of the problem before users or business suffered.