Looking for the best call center services? Whether it’s for customer support, product promotion, or conducting surveys – call center services can help you manage your business’ phone calls. They’re a cost-effective way to increase customer satisfaction. And they usually provide a 24×7 call center service, allowing you to focus on your core operations. But with several services available in the market, which one should you choose?
Want to know why contact center analytics is so important? Imagine having the superpower to decode customer sentiment or predict what they want! Today’s customer-oriented companies rely on advanced contact center data analytics to make the best business decisions. How? Contact centers generate tons of customer-related information every day. By analyzing them through charts and graphs, you can gain meaningful insights into enhancing customer experience.
Self-service is still good customer service. Offering an option for customers to help themselves can give your customer support reps more time to focus on improving the big-picture aspects of your service strategy. And the right customer support software makes it easy to give customers what they want when they need it.
It is no news that team culture can impact staff retention, happiness and productivity. Gallup found that engaged employees were 59% less likely to search for a new job in the next 12 months. This is especially true for Customer Support teams who are on the front-line, dealing with customer issues, complaints and queries each day. Without a solid team culture around them to help them through the challenges, many will opt to move on.
It’s been more than half a year since I joined Exoprise. When Covid-19 struck last year, it became clear that companies would expand their hiring requirements beyond local regions and find suitable candidates (just like me!). Remote work and the requirement for on-boarding remote workers no longer became a luxury. This is reflected in job portals and HR sites such as Indeed and Glassdoor where they began to insert a new tag “Remote WFH Option Available”.
The rise of agile project management has brought a new meaning to the terms Kanban and Scrum. These terms are thrown around a lot, but there are still a lot of people who are unsure about what each framework means and what are the main differences between them. Every team works differently when mapping out the stages of a project. It helps to play to the strengths of each member and consider what each individual project demands.
