B2B customer support has become more complex than ever…in a good way. With the evolution and amount of tools available for measuring customer health, B2B companies can gain a much greater understanding of how their customers are feeling. Managing B2B customer relationships is very different from managing individual consumers (typically B2C).
Email and SMS are becoming increasingly busy channels. Sometimes, there’s no better way to reach a user than by sending a message to a notification center right inside of your app. However, building an inbox experience like this, from scratch, was a significant engineering effort. Today, we are announcing a major update to Courier Inbox, a solution for developers to add an in-app notification center to their web application in a matter of minutes.
Whether you’re working on a small feature or a large cross-team initiative, you’ll need a way to track tasks and keep everyone up-to-date. Managing projects on spreadsheets isn’t optimal for most teams, and specialized project management tools may lack flexibility and robust communication options. With Mattermost Boards, you can create fully customizable boards to fit your project needs.
What are the best Smartsheet competitors? In your search for an effective workflow management platform, you should look for the following features: If you are searching for Smartsheet alternatives, you’ve come to the right place. This guide will break down the best alternatives to Smartsheet on the market. When it comes to managing your workflows and driving operational excellence, there is plenty of tools for you to consider.
What are the best Basecamp competitors? When it comes to project management software, there is no shortage of options on the market for you to choose from. If you are looking for the best project management software, pay close attention to those with these features: Those looking for Basecamp alternatives have come to the right place. This guide will break down the best alternatives to Basecamp on the market.
How’s your IT self-service portal doing? You’d not be alone if you introduced it based on the promise of “better, faster, cheaper” IT support but, in reality, found it challenging to get employees to use it.
The emergence of new technologies, global economic trends, and a shift in societal norms have given rise to new and more flexible ways of working. Flexible work arrangements have become increasingly popular among both employees and employers. It's no longer just a trend but the new normal in the job market. With more and more companies offering flexible working, it's safe to say that this is the future of employment. Flexible working used to be associated with part-time work for parents in the past.
