Teams | Collaboration | Customer Service | Project Management

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Comprehensive Comparison of Smartsheet vs Monday & nTask for Project Management

Organizing projects, creating effective task management systems, and streamlining collaboration processes can seem like an impossible feat. Fortunately, you don’t have to manage it all yourself! Several great project management tools can help you keep your projects on track. In this blog post, we’ll be exploring two powerful options – Monday vs Smartsheet – as well as a newer platform called nTask.

Offline Mode in M-Files | The Smarter Way To Work

This video describes how you can make content available offline, how editing documents works in the offline mode, and what happens when you go back online. You can start using M-Files without a network connection by clicking your username in the top-right corner of the user interface and selecting "Go Offline" from the context menu. You will then have access to the Offline view, which shows all the objects that have been made available offline. In other words, the documents and objects in this view can be accessed even when a connection to M-Files Server is unavailable.

Zendesk Customer Experience Trends 2023- Consumer well-being | Conversations with Zendesk

Customers want to be heard and brands must listen. It’s critical that leaders have a pulse on what customers are feeling – the good and the bad – and understand the pain points of a frustrating experience. However, businesses are unprepared to support customer well-being and emotions – only 22% of leaders say that customer sentiment is used to personalize the experience a customer receives.

5 Reasons To Offer Multiple Messaging Channels

In today’s fast-paced and digital world, messaging has become an increasingly popular form of communication for customers. It is important for companies to adapt to their customers' preferences in order to provide the highest levels of satisfaction, gain more customers, and provide the best customer experiences. That’s why we’re excited to announce the addition of two new messaging channels to our live chat software: WhatsApp and Google Business Messages.

Introducing Stealth Mode: A New Feature by Workstatus for Enhanced Productivity and Privacy

In this era of digitalization, remote working has become an everyday phenomenon for many businesses around the globe. Although this transition offers extraordinary adaptability and comfort, it also poses problems with efficiency and privacy. With employees spread across multiple locations, it is not always easy to keep tabs on their activities and ensure that information remains secure.

How to Implement Omnichannel Customer Support? Benefits, Tips, and Best Practices

The customer support landscape is ever-changing and expanding, increasing both users’ expectations and challenges for IT teams. In this context, offering omnichannel customer support is not an option anymore. Users expect to be able to contact the help desk through the channel that’s most convenient to them, and support teams must try their best to provide a multiplicity of platforms to submit requests while attending to all of them in an efficient way.

Employee Experience: The Neglected Pillar of Future Readiness

Employee Experience: The Neglected Pillar of Future Readiness All companies are consistently working to improve both their company culture and their tech stack. However, it isn’t often that those two priorities overlap. According to Peter Fasano, a company’s ability to respond to change “lies at the intersection of technology and culture, and an organization investing in one may be woefully neglecting the other.”