The customer support landscape is ever-changing and expanding, increasing both users’ expectations and challenges for IT teams. In this context, offering omnichannel customer support is not an option anymore. Users expect to be able to contact the help desk through the channel that’s most convenient to them, and support teams must try their best to provide a multiplicity of platforms to submit requests while attending to all of them in an efficient way.

Your client could be throwing out thousands of dollars per month on PPC campaigns by not checking in on them regularly. This is where your agency comes in. Beyond working with clients on their PPC strategies, strong project management is a key to success. Keep reading to uncover components of PPC project management, how you can build your project management process, and general best practices.

A terrific customer experience (CX) is vital across industries and organizations both large and small – from retail to travel and telecommunications. Because, today, it’s pretty competitive out there, customer preferences and loyalties are shifting, and choices abound. Yet just how great of an impact can it have on companies and their customers? As solid proof that CX is bigger and bolder than ever, we compiled a list of 22 eye-opening customer experience statistics.

In recent years, the tech industry has seen the rise of a new role that has quickly become a vital component of many companies’ success: Product Operations. This role, which sits at the intersection of product management, engineering, and business operations, has had an increase in demand as companies have recognized the need for a more integrated approach to building and scaling products.

We are sure you have been in the position of: I have new remote employees starting soon and I don’t know how to onboard them. First, congratulations on your new staff! Second, don’t worry. We got your back on your remote onboarding! Yes, onboarding a new employee can be challenging, but it’s definitely worth the effort. Not only will your new employees be productive sooner, but they’ll also feel like part of the team faster.

Derived from the Latin word that means who, a quorum is the minimum required voting power of an organization’s body. These board members must be present in an assembly for the organization to be able to conduct valid business transactions. Among the responsibilities of the quorum are voting and participating in the decision-making process made during the board meeting.

2023 continues to be a big year for Miro, with more on the way! We kicked off this year strong by launching Miro in four new languages—Spanish, German, French, and Japanese—making it easier for you to collaborate with your global teams. We’ve also doubled down on improving agile practices to support the 86% of product development teams that use agile in their day to day.