Even before the virus forced us all inside and online, messaging was taking over the world. It’s how many of us shared news, collaborated with colleagues, and — most importantly — kept in touch with friends and family. As with all things digital, the pandemic simply accelerated the inevitable. It also showed us that messaging was made for customer service. Customers are reaching out for help more than ever before, and messaging is their channel of choice.

Does it take way too long for your organization to adopt an ECM system? You are not alone. Many organizations face humongous implementation projects with the added complication of data migration before they can actually realize real benefits from their ECM investment. Any software solution only brings value if end users embrace it and adapt it to their daily routines. And the users will be happy to adapt only when the solution is easy to learn and use.

Customer experience separates all. Agencies offering B2B services to a diverse clientele often have complex requirements such as multiple integrations, reporting specifications, pre-defined security measures, and more. Due to these constraints, selecting the right customer experience software becomes challenging for them. If you have been experiencing this hurdle, then you are in the right place.

The principles for delivering good customer service are simple. You need to be customer-focused, fast, and a true product expert. But how do you deliver great customer service and create the kind of customer experience people will rave about? Excellent customer service requires you to create seamless, intuitive, personalized, and consistent customer experiences each time.

Your day has just started. You scroll through Instagram and see that someone has baked banana bread. Again. You notice your laundry bag overflowing with pajamas of different colors. You put the thought away and log in to your team meeting. You turn on the video for your Zoom call. Right then, your pet decides to make an entry and sit right on your keypad. Your team hollers while you chase her away. Amidst various distractions, the meeting goes on. Soon, you get busy with your tasks for the day.

Earlier this month, Elastic announced that there would be upcoming changes to its open source licensing. These changes do not affect on-prem deployments of Elasticsearch. Since Mattermost Enterprise Edition uses Elasticsearch in its on-prem deployments, we felt it important to explore the reasoning behind Elastic’s decision, how the new license terms are different, and why there will be no impact on Mattermost users as a result of these changes.

Generally speaking, people aren’t good at assessing risk. They let their biases sway their judgment or let their emotions clog decision-making processes. And this is why it’s so important for project managers to learn to analyze risk quickly and effectively. Risk management is an essential part of any project. Project managers must simultaneously prevent accidents and predict outcomes to ensure their team completes projects without incident.

Effective time management is a challenge for every company, no matter the size or industry. Employees, managers, and leaders are always looking for ways to improve efficiency at work which ultimately increases overall productivity and lowers costs. The key to improve time management is knowing where your time is spent. By tracking and collecting workday data, you are enabling employees and management alike with the information needed to make strategic improvements.

Want to know the difference between ActivTrak vs Teramind? If you’re looking for an effective way to track time and monitor what your team does on the job, these two tools may have what you need. However, their features are quite similar, making it challenging to choose between them. But don’t worry, we’re here to help! In this article, we’ll provide you with a feature-by-feature comparison of ActivTrak vs Teramind so you can determine which tool best fits your requirements.

Agencies are all about their clients and customers. Providing good service and support is the foundation of the experience of working with an agency. This puts pressure on the agencies to be on top of their work, no matter how many customers they have and how much work is being requested of them. At times, agency work can be chaotic, and so having some solid software and tooling can make a world of difference in terms of management.