Teams | Collaboration | Customer Service | Project Management

Latest News

How Capture One's Support Team use Geckoboard to provide great service and track launches

Jesper Rosenkrantz, Head of Support at Capture One talks us through using Geckoboard dashboards to help navigate busier product launch periods and bring visibility to the Support team work throughout the rest of the organization.

Monitask dashboard has a new look

Starting February 8th, 2021, we are rolling out an updated Monitask dashboard. We have a lot of new features coming up in the upcoming months but we are kicking things off with a refreshed dashboard. Please note, that most functionality is identical to the old view. We’ve tried to only make cosmetic changes and keep transitioning to a new version simpler for you and your employees.

Why it is important to keep track of project time

Employees could spend more than the allotted time of a project, a time that’s supposed to be well spent on other projects. Needless to say, that, being able to account for time and every tiny bit of detail concerning a project forms the rationale for clients to give you more work. This article focuses on product management, task management, easy organization of your team’s tasks and workload.

Best alternative to Toggl 2021

This web-based tool for tracking time and productivity is available for businesses of different sizes. The tool allows your team to streamline time entries with automated employee time tracking software. This desktop software is an alternative to Hubstaff and is available for Mac, Windows, and Linux. Employees can record their hours from anywhere with work proof using the desktop app. On the other hand, you can also review their work from a web-based dashboard.

Exchange Online Mail Delivery Outage, February 3rd

Exoprise CloudReady provides early detection of mission critical mail outages. On February 3rd, Microsoft had a mail delivery delay, that caused mail delivery failures and an outage. While CloudReady detected the Exchange Online mail delivery error almost 2 hours in advance, Microsoft did finally publish an incident to track the outage.

The Ultimate Guide to an Annual Maintenance Contract

In any transaction where a seller sells equipment or products to a buyer for which periodic servicing or maintenance is required for its proper functioning, it is advisable to enter into an agreement between both parties on the terms of servicing of that equipment or product. These agreements, commonly referred to as an Annual Maintenance Contract (AMC), are essential to formalizing this process.

Why Nifty is your perfect workflow alternative for Jira + Confluence

In theory, the world of integrations is designed to make our life easier. By bringing systems together, teammates can share information more quickly, and managers can have more oversight over performance, deadlines, and budgets. But what happens when this individual software and system integrations become too unwieldy or complicated to manage?

Social Media Collaboration: Tips and Tools for Remote Teams

Are you finding social media collaboration a challenge within your remote team? This article will guide you through the exact steps and tools you can use to make it easier. Remote working is a necessity that a lot of worldwide companies had to adapt in order to survive. But something that once was a necessity actually turned into a preference for many employees. In fact, studies show that 99% of employees would choose to work remotely, at least part-time, for the rest of their careers.

4 steps to a better customer success strategy

Reducing churn is a significant concern for businesses. Gartner reports that customer retention is a top challenge for 34% of technology product marketers. But the key to increasing retention is more than offering discounts or addressing problems after they arise. It’s about building a replicable customer success strategy that team members can use in current and future customer interactions.

Best alternative to Clockify

This web-based tool for tracking time and productivity is available for businesses of different sizes. The tool allows your team to streamline time entries with automated employee time tracking software. This desktop software is an alternative to Hubstaff and is available for Mac, Windows, and Linux. Employees can record their hours from anywhere with work proof using the desktop app. On the other hand, you can also review their work from a web-based dashboard.