Gain comprehensive insights into call center agent utilization - from calculating this crucial metric to understanding its importance for efficient workforce management. Learn how to set realistic utilization goals and explore how tools like TechSee, Glance, and Insightful's best monitoring software pc tools can help optimize agent utilization for improved productivity and business growth.
In mobile development, push notifications are vital to support the full UX of the app and to sustain user engagement. However, integrating push notifications into your app can be a complex chore, involving a multitude of tools, APIs, token management, and more. This is precisely the puzzle that Courier, a notification platform and API, can help you solve.
Successful innovation requires continuous calibration and careful adjustments. If your previous attempts to recalibrate your innovation efforts have been unsuccessful, it's important to identify what went wrong and determine areas for improvement. Thriving companies prioritize understanding and meeting the real needs of their customers. To accomplish this, it's crucial to discover the underlying needs of your customers.
The pandemic dealt some heavy blows to the retail industry. Lockdowns, short tempers and supply chain issues were just a few of the challenges that business owners have faced over the past three years. But retailers who got creative – and engaged with their customers in new and innovative ways – surged past the competition. Learn how to boost your retail CX with Zendesk and AWS.
In today's ever-changing digital landscape, communication methods have experienced a significant shift. While businesses have embraced digital communication platforms for building faster, agile connections with customers, governments have adapted considerably slower. Stringent regulations pertaining to data protection and a lack of funding have also made the digital transition difficult.
This comprehensive guide explores the top six customer service training software platforms of 2023, their unique features, and how they can help your team enhance their problem-solving skills, professionalism, and understanding of your business. Discover how software to monitor remote work like Insightful can assist in identifying training needs and evaluating training effectiveness.
Does your customer service software help you measure customer expectations? Understanding the relationship between customer expectations and customer satisfaction is crucial to business success. Companies must grasp, understand, and manage customer expectations effectively in order to deliver experiences that meet or exceed them. When they do, businesses can use that momentum to enhance customer satisfaction, build stronger customer relationships, and drive business success.
In today's dynamic environment, the importance of board meetings cannot be overstated. Board meetings serve as the crucial platform where these leaders convene to discuss, deliberate, and make critical decisions that shape their businesses’ futures. In this guide, you will learn everything you need to know when conducting board meetings, from the discussion points to the best practices.
