As we find ourselves in today’s dynamic and constantly evolving digital work landscape, we must go beyond conventional surveys to accurately capture employee sentiment. Companies relying on outdated methods are left clueless and struggle to address problems that are unclear. This makes them hard to address and nearly impossible to resolve.

Change is the only constant in life, as the saying goes, and this rings truer than ever for today’s knowledge workers. We live in a time of sweeping shifts, from the promises and pitfalls of artificial intelligence (AI) to tech sector job cuts and learning to navigate new ways of working. It seems only natural then, that people might feel the need to upskill in the face of certain uncertainty.

Starting a real estate business can be an exciting and rewarding venture. Whether you dream of flipping houses, becoming a property developer, or building a rental property portfolio, the real estate industry offers numerous opportunities for financial success and personal growth. However, like any other business, starting a real estate venture requires careful planning, strategic decision-making, a comprehensive understanding of market dynamics, and most of all, effective collaboration.

The support tech stack has undergone a significant shift since the early 2000s. The backbone of a support organization today is having one of the best help desk software solutions. In today’s business environment, help desk software is a powerful platform that streamlines the entire support process. In this post, we’re going to dive deep into these solutions.

In today's dynamic environment, the importance of board meetings cannot be overstated. Board meetings serve as the crucial platform where these leaders convene to discuss, deliberate, and make critical decisions that shape their businesses’ futures. In this guide, you will learn everything you need to know when conducting board meetings, from the discussion points to the best practices.

This comprehensive guide explores the top six customer service training software platforms of 2023, their unique features, and how they can help your team enhance their problem-solving skills, professionalism, and understanding of your business. Discover how software to monitor remote work like Insightful can assist in identifying training needs and evaluating training effectiveness.

This morning, Microsoft Teams suffered an outage with users unable to access Microsoft Teams unless they were using the Teams client. Editor’s Note: This outage lasted about 2 hours including the time to roll out a fix, Exoprise customers knew of the issue around 35 minutes before Microsoft. Exoprise proactive monitoring first detected the outage in North America starting at 7:20 AM EDT.

Understanding data normalization is not just about the theory, it is about creating systems to standardize and organize data effectively for your IT Asset Management (ITAM) practice. Without it, you can’t truly rely on your databases as they may contain mixed or duplicate assets. Lacking normalized information can lead to a significant misuse of money, time, and other resources.

As remote work becomes the norm, businesses face new challenges in ensuring security and productivity. This guide takes you through the key issues, from cybersecurity and data privacy to employee monitoring and IT infrastructure management. Learn about the significance of Remote Desktop Protocol (RDP), the use of real-time screen monitoring, and the importance of balance between productivity, security, and privacy.

Boost your call center's performance with these 11 key managerial skills. Dive deep into the roles and responsibilities of a call center manager and explore how to identify these skills during the hiring process. Also, see how an employee monitoring tool like Insightful can make call center management more effective and efficient.