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The Ultimate Guide to Implement Your IT Self-Service Portal

Self-service is nothing new. We've all become accustomed to being able to serve ourselves in a variety of situations, such as when we're shopping or banking. And when it comes to IT, self-service is not only desirable but expected. To solve this need, all you need is a self-service portal, and the rest will come.

Top 20 Remote Desktop Monitoring Software for Small Businesses

With so many people working remotely, the need for remote desktop monitoring software is more significant than ever. According to the study, 60% of employees access applications while working remotely using Virtual Private Network (VPN), and 56% using Virtual Desktop Infrastructure. Employees need to be able to work productively from anywhere globally, and companies need to keep track of their employees’ progress.

The Battle Of The Project Management Platforms: Wrike Vs Monday Vs nTask

Trying to juggle your team’s projects and tasks? The battle of the project management platforms is here to help! In this blog, we are going to compare Wrike vs Monday vs nTask and find out all of the features and benefits associated with these applications. Stay tuned to Find out which one will give you the best bang for your buck!

11 Best Software for Change Management (Updated 2023*)

If you’re looking for the perfect software to help you manage the changes in your business, then you’ve come to the right place. We’ve compiled a comprehensive list of the 11 best software for change management that will help you achieve your goals in 2023*. Read on to discover our top picks!

Ticket Lifecycle Management: Enhanced B2B Ticketing System

Tracking a service department’s workflow and monitoring the progression of ticket-handling steps is essential to identifying potential customer service efficiencies. Disorganization within this process often leads to excessive response times. Company leaders that manage the ticket lifecycle effectively can maintain an accurate overview of resolved tickets, and identify the stages of the ticket lifecycle for those still in progress.

Project Calendar: What is it & how to build one?

The art of project management needs many skills. Creating and managing a project calendar is one of them. The right knowledge, methods, and frameworks have to be applied to deliver projects successfully and on time. The proper management of productivity, time, and resources are essential. The starting point is always to determine the objectives and scope of the project. Once the project starts, care must be taken to keep it on track.

How AI can help manufacturers revamp their supply chains and be more sustainable

There has been plenty for the manufacturing industry to be concerned about in recent times. The ongoing effects of the pandemic and, more recently, the war in Ukraine have exposed supply chain vulnerabilities that are forcing companies to adapt quickly. Those who don’t, are faced with the unwelcome prospect of being unable to get their goods onto store shelves or being left with a costly overstock in their warehouses.

8 Ways Web Chat Software Can Improve Customer Service

Customer service can make or break you, especially how you handle web chat software issues. And the more companies, websites, brands, or customers you have, the more complicated it gets. With web chat software, you can handle incoming support requests with ease. There are several advantages to investing in live chat software for your customer service support requests.