The ability to handle and use project records in a way that ensures seamless storage, and smooth records management of documents, and papers by seniors, team members, and other stakeholders is made feasible by managing records on a project.

Returning to the office isn’t appealing to many employees who’ve recently enjoyed the perks of working remotely. However, with these simple tactics, you can get even the most stubborn employees back to the office.

CX organisations come in all shapes, sizes and configurations. And there are challenges and opportunities in every single one of them. Zendesk surveyed nearly 5,000 customer service decision-makers around the world to find how their organisation’s adoption of customer service and support best practice improves its ability to deliver superior customer experience (CX). The resulting 2022 CX Accelerator report uncovers fascinating insights about real-life pain points and clear calls to action.

Multilingual support is a must when serving an international customer base: 75 percent of consumers from 29 countries say they’re more likely to purchase from the same brand again if customer care is in their language. That’s not only important for CX in general, but especially so in times when companies are tightening their belts and focusing on customer retention over acquisition: After all, wowing your existing customer base is 5x cheaper than acquiring new customers.

From ordering a ride to sourcing a dog sitter with ease, many are drawn to gig economy platforms for their sheer simplicity and convenience. It is a unique structure, one that involves gig economy workers, and the customers they serve (the drivers plus the riders). How is customer support delivered by these companies, across various channels?

For outsourcing companies, the depth of connection and support experienced by frontline employees has a direct relationship to how empowered and enthusiastic they’ll feel about solving customer issues. That has a flow-on effect to your client churn and operational costs. Yet many BPOs lack a strategic focus on increasing employee engagement levels as a means to boost performance and profits.

The life of a project manager is challenging. Without the right set of tools, it becomes too difficult to manage and organize projects efficiently. A project manager has to handle multiple things simultaneously, managing teams, their tasks, and the project while keeping everything organized and running smoothly. That’s why we’ve put together this guide on how to organize projects efficiently as a project manager. These are not golden nuggets of wisdom that will change your life overnight.

The rapidly-changing world of technology has brought plenty of new ways to stay connected with co-workers and get your work done. Employee Management Software is no exception. Employee Management Softwares are popping up everywhere as they help businesses and companies improve their staff management by simplifying and automating some tedious tasks, such as tracking employees’ productivity, tracking time spent on each project, assigning tasks, generating reports, and analyzing performance.

People that are inspired by success evaluate not only what they want to achieve, but also strategies and implementation solutions to reach their goals. They are continuously thinking about potential barriers or blockages, where they may find assistance, and how they will feel if they succeed or fail to reach their goals. This project tracker guide will help you get started. Professional development is a constant cycle of setting goals, changing actions to achieve those goals, and assessing progress.

In 2003, DocuSign set out on a mission to accelerate business and simplify life for companies and people around the world by offering a better way for people to sign documents electronically. And they’ve been successfully doing so for consumers and corporations across the globe ever since. As the pioneers of e-signature technology that helps to connect and automate business operations, DocuSign has revolutionized the way documents get shared and signed online.