As the project manager in a small business or start-up, you’re undoubtedly familiar with at least one of these project management tools: Asana vs Jira or nTask – the best of all. But which one is best for your next project? This blog aims to help you make that decision by comparing and contrasting the features of these tools. In addition to this, we’ll also discuss the pros and cons of using each tool for different project types.

Delivering truly world-class customer experience is a challenge in this (and any) economic climate, where leaders must stay on top of service best practice and customer expectations to remain competitive. To find out how CX leaders do this, Zendesk surveyed nearly 5,000 customer service decision-makers around the world and compiled the results into our 2022 CX Accelerator report.

Who should be on a digital marketing team? That’s an age-old question many marketing team leaders ask at each stage of an organization’s growth. Many factors will determine your digital marketing team’s structure — budget, size of your organization, business goals, and the list goes on. But there are still some core team members who will not only take your brand to the Super Bowl but also score the winning touchdown.

Payroll can be a pain. Staying FLSA (Fair Labor Standards Act) compliant requires accurate accumulation and processing of employee time data each pay period in order to ensure your team members are paid on time and in full. The process, especially when handled manually, costs time and effort – but not going through it can open you up to lawsuits.

Looking for Best Project Management Tools For Software Development? You are at the right place! To remain competitive in business today, you must adapt new methodologies, implement new technologies, and utilize new tools. Having top-rated project management tools for software development is extremely important if you want to make sure your team is prioritized to increase performance and productivity. But the real question is, which tool best suits today’s software development needs?

Keeping track of call center statistics and performance metrics is key to improving productivity, profitability, and customer satisfaction. In this article, we’ll highlight the top 41 call center stats from 2022 that you need to monitor in 2023. We’ll also cover the 10 metrics you need to track to ensure that your call center operation runs smoothly. We’ll show you how each KPI can affect your service experience and what you need to do to remain productive.

One of the keys to successful project management is establishing and maintaining accurate project baselines. Without these, assessing whether a project is on track and will eventually hit the desired goals becomes difficult. The correct project baselines also ensure everyone understands expectations and can work together to meet them. On the other hand, the wrong baselines can cause problems, such as scope creep and cost overruns.

To build highly effective virtual teams, you need to lay on activities that actually promote bonding and deepen existing connections. This guide will show you 5 such activities, and walk through best practices.

How mature is your CX organisation? As part of Zendesk’s survey of almost 5,000 customer service decision-makers around the world, we asked questions about the attitudes, behaviours and outcomes regarding their people, processes and data/technology. This led to our 2022 CX Accelerator report and maturity scale model, which allows you to assess where your business ranks.