The above definition of ITSM is an excellent basis for introducing what ITSM is all about. How do end users, be they external customers in a B2B or B2C environment, internal employees using IT systems, or even wider through the organization employees interacting with HR, Finance, and Facilities, gain value from the products and services offered?
Project management trends are a big part of what you pay attention to as a successful project manager. There’s a lot on your plate, from resource management to data analysis and proving the ROI of your strategies. It can all become overwhelming pretty quickly. Thankfully, the latest project management trends provide solutions that help take a load off and increase your chances of success. Below, we discuss some of these trends and give tips for implementing them effectively.
When it comes to connecting with customers, Zendesk is a fantastic solution. From Sales teams to Customer Support, over 100,000 businesses rely on Zendesk to create seamless customer experiences. With Zendesk being such a fundamental part of many businesses' data stack, it’s not surprising that many wish to visualize their Zendesk metrics on a live TV dashboard. In this article, we’ll take you through our step-by-step guide to setting up a TV dashboard for Zendesk.
If you want a highly productive team, you need to assemble a group of individuals with the qualities to thrive. The five qualities outlined in this guide can help you identify the top performers in a sea of talent.
What provides meaning to professional life? Is it a fulfilling purpose, honest pay, moral alignment, or simply having friends among colleagues? All sorts of things, and any combination thereof, deliver meaning and purpose to people's professional lives. Vision statements encapsulate these motivations in (hopefully) tidy declarations, and these derive from the values that people saturate them with.
While the term project management is pretty much self-explanatory and sounds relatively simple, the task is anything but so. Scratch the surface, and you will witness a flurry of high-octane activities requiring the project manager to don multiple hats throughout the project development journey. As such, they should be familiar with a few core project management principles to help them navigate and stay at the helm of all affairs.
