Capterra and GetApp Awards 2022 Based on thousands of reviews within the IT Service Management sector on Capterra and GetApp, HaloITSM has been awarded the ITSM solution with the ‘Best Ease of Use’ and ‘Best Functionality & Features’ for 2022. As a proactive ITSM vendor that listens to service and solution feedback from all customers, and responds to a dense and constantly evolving marketplace, we are really proud to have received these awards.

Automations are rules you can set-up in your help desk system which perform actions on behalf of your team. Help desk automations are a necessary feature of a help desk system. They cut down on work, allowing your employees to focus on achieving more meaningful goals. Automations in OneDesk are particularly powerful, as they provide a method to manage moving parts, enable organization, and create an optimized workflow.

We’re making this a November to remember by introducing two new power players to Scoro! Firstly, we are stepping up our data visualization game by adding bar charts to the detailed work report. Secondly, we have revamped the concept of roles in Scoro to better support role-based pricing, billing and collaboration options.

Looking for the best marketing project management software? Welcome to the club. With diverse viewpoints and overwhelming (as well as contradictory) information available online, identifying the best project management software for marketing teams can be challenging. To make things easier for you, we have rounded up the 7 best marketing project management software you can consider in your pros and cons list, and make an informed choice. Let’s get going.

Is your remote work not flowing? Ok, we know, bad joke! We understand your struggle, and we know how important project management is for any business! Especially how crucial it is for companies with remote workers. When you’re working with a team of people who are spread out across different locations, it can be difficult to keep track of everyone’s progress and ensure that tasks are being completed on time. And that’s exactly why we are here!

The software and cloud services industry has seen market-defying growth in recent years, but growth comes with its own set of challenges. As you add more customers and prospects, you’ll also find that you have more questions pouring into your support channels – everything from basic FAQs to the most complex technical questions – and your team is on the hook for every single one.

When most professionals hear the term “project management,” the first thing that comes to mind isn’t exactly a great image. Pedantic planning meetings. A never-ending sea of task completion emails. The project manager stopping by (yes, again) to ask about task status, interrupting the person from actually working on the task. Before the project managers boycott us, we’re secretly on your side.

Employee engagement is the key to boosting IT workplace productivity in an organization. But bad digital employee experience (DEX) can result in disengagement, hurting your company’s net income and increasing employee turnover. According to Gallup’s 2022 Workplace report, disengaged employees cost the global economy a whopping $7.8 trillion loss in productivity. For US companies, the cost is around $350 billion for a single year.

A properly developed and shared product roadmap can add massive value to an organization — and provide a big boost to the product’s chances for success. When built and shared the right way, a roadmap can align key participants across the company around a shared set of goals and plans. It can build stakeholder enthusiasm for the product. And it can help ensure everyone is steering in the same strategic direction. But roadmapping is a challenging process.

The above definition of ITSM is an excellent basis for introducing what ITSM is all about. How do end users, be they external customers in a B2B or B2C environment, internal employees using IT systems, or even wider through the organization employees interacting with HR, Finance, and Facilities, gain value from the products and services offered?