For as much as everyone in IT knew about the importance of experience in previous years, 2021 really felt like the year where the true importance of it finally rose to the awareness of people working in all sectors of Enterprise IT. We could try and extrapolate why that is – 2021 was also the year where many employers started return-to-office initiatives, and the year where the true extent of our labor overhaul started to really sink in.

A couple of weeks ago the European Parliament, the European Commission and the Council of Europe agreed on the main guidelines for the Digital Markets Act (DMA). The DMA is legislation aiming to create a more competitive digital market in Europe by mandating competition-friendly practices from the ‘gatekeepers’ i.e. the largest tech companies (see below for full definition).

The final text will probably be available around mid-May and voted for in early July, but the latest version we have seen lists the following.

In April we’re diving into finances and improving our revenue tracking options. This month the spotlight is on revenue recognition in the WIP report, so let’s have a closer look at what we’ve done with it. Here’s what’s new at Scoro.

For as much as everyone in IT knew about the importance of experience in previous years, 2021 really felt like the year where the true importance of it finally rose to the awareness of people working in all sectors of Enterprise IT. Companies are implementing Experience Level Agreements (XLAs) at a faster pace, and 85% of organizations also self-report understanding the need to deliver a better employee experience, according to a study by AXELOS and itsm.tools.

Time management plan is important for the success of any indiviual’s personal and professional goals. Time is something that we all have in common to complete tasks. We all get the same 24 hours in a day, and it’s up to us to make the most of them. In this blog post, we will discuss what time management is and how you can create your own time management plan. Time management can be extremely beneficial for your personal life and your professional life.

With technological innovation accelerating faster than ever—and the pandemic entering a new phase—CIOs have never faced more uncertainty and complexity. That’s why we’ve partnered with Caspian Studios to sponsor Season 3 of the CIO Classified podcast. CIO Classified is a podcast for CIOs, decision-makers, and technology leaders that want to push their business forward and stay on the cutting edge.

University operations play a pivotal role in creating a productive and successful learning environment. These are the foundations upon which the institutions are built. ‍ In order to manage a large number of students, staff, and resources, universities need robust systems that provide real-time data and transparency across all areas of their operations. Universities are complex organizations with a myriad of moving parts. Each university department has its own objectives, budgets, and personnel.

The field of modern workforce management has seen tremendous growth in the past few years, and experts predict that it will only continue to grow over the coming years. Workforce management trends change over time to reflect the ever-evolving needs of businesses. The 2022 workforce differs greatly from earlier, and your workforce management strategy must change with it if you want to remain competitive in the coming years.

Well-trained customer service representatives also elevate a company’s brand and reputation, resulting in positive word of mouth and more repeat business. You can even increase employee retention with great service, as people like working for organisations that treat their customers well.