Messaging apps are becoming a key channel across every stage of the buyer journey. Eighty-three percent of consumers use messaging apps to learn about a company’s products or services, 75% use the apps to make purchases, and 76% of consumers use messaging apps to contact support. Why? Because messaging apps are convenient. Consumers already use the apps to chat with friends and family, and they don’t have to wait for a live agent to get support.

Over the course of 2020, Community events have changed. We’ve seen sweeping changes in everything from the way people get together online, to the way they interact, to the platforms they use to meet. Mattermost is a Community-driven company, and as such we continue to try to work and interact with our Community as much as we possibly can.

Significans Automation is a Canadian-based global professional services company developing automated workflows for the graphic arts industry and positioning clients to flourish in the era of robotics and artificial intelligence. Founded in 2018, the goal is to deliver sophisticated prepress automation that will help their clients thrive in an era of robotics and artificial intelligence.

Customer service can effectively make or break your business in the eyes of customers. According to Small Biz Genius, 95% of customers indicated that customer service is a decisive factor in their brand loyalty. In addition, 58% of customers said that bad customer experience can lead to them abandoning a brand they otherwise enjoyed purchasing from.

The global pandemic caused by covid-19 has highlighted several weaknesses that most companies had been avoiding for some time. From a management point of view, this scenario brought two lessons that are key for companies from now on: the first one is that the future is remote and the second one is that the secret of efficient team management is organized team collaboration.

“My job here at Atlassian is to commit crimes and then write very, very detailed confession letters – metaphorically speaking.” Meet Alex: an engineer on our security intelligence team with a wry wit and a penchant for pop-color hair. Less metaphorically speaking, the team’s job (our red team, in particular) is to hack Atlassian’s systems exactly as real attackers would.

Here are the newest integrations from Zendesk to help your agents provide great customer experiences—and to help keep things spooky this October.

In 2020, agility is making a comeback. After running its course as a business buzzword, it has become an operational necessity for companies in every sector due to the novel coronavirus pandemic’s repercussions. Most prominently, this reality manifests in our workplace arrangements, as companies grapple with the efficacy and necessity of returning to work during a pandemic.

Many companies are very skeptical about remote work – most do not understand how to control employees at a distance and at the same time maintain a productive working rhythm. In 2009, IBM devised a policy to allow 40 percent of its employees worldwide to work remotely. But in 2017, as the company’s revenue start slumping, the management pulled back its decades-old remote work policy. IBM said that the marginalized feel makes remote employees less loyal.

A document management process automation enables organizing, securing, capturing, digitizing, tagging, approving, and completing tasks with your business files. For instance, Workativ’s document management process automation on Slack or Microsoft Teams app make it possible to access files, collaborate, track, and securely send sensitive content and information from anywhere there is an internet connection.