Employee engagement is the key to boosting IT workplace productivity in an organization. But bad digital employee experience (DEX) can result in disengagement, hurting your company’s net income and increasing employee turnover. According to Gallup’s 2022 Workplace report, disengaged employees cost the global economy a whopping $7.8 trillion loss in productivity. For US companies, the cost is around $350 billion for a single year.

A properly developed and shared product roadmap can add massive value to an organization — and provide a big boost to the product’s chances for success. When built and shared the right way, a roadmap can align key participants across the company around a shared set of goals and plans. It can build stakeholder enthusiasm for the product. And it can help ensure everyone is steering in the same strategic direction. But roadmapping is a challenging process.

Project management trends are a big part of what you pay attention to as a successful project manager. There’s a lot on your plate, from resource management to data analysis and proving the ROI of your strategies. It can all become overwhelming pretty quickly. Thankfully, the latest project management trends provide solutions that help take a load off and increase your chances of success. Below, we discuss some of these trends and give tips for implementing them effectively.

When it comes to connecting with customers, Zendesk is a fantastic solution. From Sales teams to Customer Support, over 100,000 businesses rely on Zendesk to create seamless customer experiences. With Zendesk being such a fundamental part of many businesses' data stack, it’s not surprising that many wish to visualize their Zendesk metrics on a live TV dashboard. In this article, we’ll take you through our step-by-step guide to setting up a TV dashboard for Zendesk.

The above definition of ITSM is an excellent basis for introducing what ITSM is all about. How do end users, be they external customers in a B2B or B2C environment, internal employees using IT systems, or even wider through the organization employees interacting with HR, Finance, and Facilities, gain value from the products and services offered?

The 9-5 workweek no longer needs to be the norm. Remote working has opened the floodgates and now there are various viable work models to consider.

What provides meaning to professional life? Is it a fulfilling purpose, honest pay, moral alignment, or simply having friends among colleagues? All sorts of things, and any combination thereof, deliver meaning and purpose to people's professional lives. Vision statements encapsulate these motivations in (hopefully) tidy declarations, and these derive from the values that people saturate them with.