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Why FinTechs need to deliver superior digital customer service right now

As the world turned digital, the FinTech industry was ready to ride the wave. But now the market is showing signs of slowing. FinTechs that are not growing their user base are at risk of being acquired. And because there are now so many players in the digital space, there’s fierce competition to keep and acquire new customers. And therein lies the key to success: customers. More and more, the distinction between a stellar FinTech and a struggling one is the quality of its customer experience.

RescueTime Alternatives (5 Options)

There is no shortage of RescueTime alternatives on the market. When it comes to project management tools and time tracking solutions for time entries, there are many cloud-based solutions available for you to choose from. The question is, which is the best? If you need detailed reports on employee attendance and performance, where do you turn? Don’t worry, we’ve got all the answers.

The Importance of Employee Connection Starts With Onboarding: How Debbie Gunning, VP of People at Human Interest, Makes it a Priority

When you work at a company called Human Interest, it would only make sense that employee connection is central to your company culture and employee experience. But for Debbie Gunning, VP of People, connection has been at the forefront of her career since she discovered the field of recruitment and talent acquisition. Connection has been a long-running theme in her jobs and life.

The Cost of B2B Customer Churn and How to Reduce It

For B2B sellers, one-off sales aren’t enough to grow a consistent book of business. While closing an initial sale is excellent on its own, utilizing that sale as an opportunity to convert one-time buyers into long-term, loyal clients are the key to a thriving B2B business. As a result, B2B customer churn is something every business owner should consider reducing.

10 Amazing Klok Alternative Tools (Features, Pricing)

Klok is a convenient time tracking software with a simple design and user-friendly interface. Its minimalist features make it the perfect solution for basic time management. But what if you want more from your time tracker? If it isn’t the right choice for you, there are plenty of Klok alternatives to explore with additional features for performance management. In this article, we’ll explore the best Klok alternative tools, including their key features, pricing, and customer ratings.

Help Desk Software for Healthcare: Must-have Features and Challenges

Over the last decade, hospitals and healthcare organizations have digitalized their processes — and with increased digitalization, the role and responsibilities of the IT department and service desks in the healthcare sector have grown significantly. Nowadays, most providers keep digital or electronic medical records and use advanced hospital management systems. Hospital equipment manufacturers are also following these trends, and developing products that connect or sync with digital systems.

How to Increase Intranet Adoption & Increase Engagement

Is your intranet a content dumping ground? A graveyard of unread posts? Do you find that no matter your efforts, pleading, or incentivizing efforts, you still can’t get your fellow employees to read the information posted to your intranet? If this sounds like your organization, you’re in good company. People resist change and default to what’s easiest. Unfortunately, intranets are notorious for being the opposite of easy. But don’t despair just yet.

How to Stay Connected with Your Remote Team: Tips for Building a Virtual Bond

Who would have thought 20 years ago that we would lead teams through a screen? Yes, the pandemic has forced us to change the way we interact with people. Leadership has evolved, and nowadays, the way we work and interact has drastically changed! As we know how tough it can be to stay connected with your remote team and to maintain a good working relationship with your remote employees, we have compiled the best tips for building a virtual bond with your remote team! Stay tuned.