Users search for virtual meetings and webinars’ tools in the name of Zoom alternatives expecting the same capabilities in the tools they are seeking - that is, the impact of Zoom on worldwide users. In other words, "Zoom" as a brand name has become synonymous with online meetings. If internet stories are to be believed, there was a significant surge in the use of Zoom for remote work, distance education, and online social contacts during the COVID-19 pandemic.

Editor’s note: Digital transformations can frustrate employees if leaders don’t communicate opportunities to learn new skills. Successful change initiatives depend on structured communications for long-term sustainability.

Do you have a favorite place to shop? Take a moment to imagine it. What does it look like? How does it feel? Whether it’s a farmer’s market, a home improvement center, or the storefront of a luxury brand, we don’t just shop there for what we buy. We love the carefully-curated experience, designed to be memorable. It’s the little touches that make a customer experience unique and keep shoppers loyal. That’s what customer experience strategy is all about.

Figuring out what to charge for products is challenging. Determining what to charge for services is even harder. And when those services are both creative and wide-ranging — like they are at your agency — getting pricing just right can feel downright maddening. In this guide, we’ll show you what you need to know as you develop an initial pricing strategy for your agency, along with 14 strategies businesses across a spectrum of industries use to set their pricing.

This month at Miro we released many of the features that were talked about at Miro Next and a few more besides. Read on to see how Miro’s newest features can help your team work better together, check out our roundup of releases from July. This month at Miro we released many of the features that were talked about at Miro Next and a few more besides. Read on to see how Miro’s newest features can help your team work better together, check out our roundup of releases from July.

The help desk is one of the most crucial elements of IT service delivery in an organization. If employees or customers face any difficulty, they're the first point of contact to resolve the issue. So, having a secure service desk is a basic step to ensure its efficiency — and avoid costly downtimes. Besides preventing cyber attacks, a robust help desk software on your side will help you to be compliant with industry standards, so it's a win-win situation.

The daily bombardment of alerts dinging, beeping, and ringing from all those applications we use is enough to drive someone completely crazy. Yet, for some inexplicable reason, we allow ourselves to be interrupted by Slack in a way we wouldn’t from any other platform. Even though it seems completely counterintuitive, and despite the sheer amount of daily notifications (because we still can get a bunch of notifications from Slack alone), we love and use Slack—a lot.

Editor’s note: Tech decisions can set the tone for how employees experience belonging, especially in distributed workforces. Successful leaders often cultivate company culture through digital workplace experiences. CIOs enjoy an outsized role influencing company culture, even before employees or customers are onboarded. “I hold the keys to the experience that every employee has,” said Colleen Berube, CIO and SVP Operations at Zendesk.

Tech pioneers in the food industry share their experiences of Slack as the collaboration engine of their digital HQs.

At its core, any B2B business’s goal is to provide value to its clients. Fortunately, the product or service being sold isn’t the only way for a company to demonstrate or provide value. There are countless opportunities for B2B sellers to act less like a supplier, and more like a partner before, during, and after the sale. That is why we will review the B2B customer journey and how businesses can optimize using proven frameworks and analytics from their operations.