More custom field types
We’ve added 2 custom fields: “List” and “Multiple Select” . Now you can customize even more your data with this two options.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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Build a Maintenance Ticketing System Into Your ITSM Tool in Under 10 Minutes.
The Facilities team is essential to the functioning of the entire organization. It's in charge of the workplace as a building, as well as all the amenities that make employees' work more accessible (and more comfortable). They need to process a large volume of maintenance requests daily and, thus, can benefit enormously from a ticketing system. Luckily, you can use your current service desk software to address this need.
Here's what remote workers need to be productive
When it comes to doing their best work, different people have different needs – effective leaders will take this reality to heart and design their office policies accordingly.
Essential Apps For The Modern Remote Worker
Working from home is not just a trend anymore – it’s a way of life that needs us to be flexible and ready for change. In this time of being able to work flexibly, having the right tools can change your home office into a super-productive space. Steve Jobs once said, ‘Being innovative separates a leader from a follower.’ That’s why we’re exploring some essential apps made for people who work remotely.
Benefits of Public Sites for External Monitoring
Exoprise supports monitoring from inside the firewall and outside the firewall. Every day, we have prospects spin up Synthetic Transaction Monitoring (STM) as part of their free trial to test tenant access and performance from one of the Exoprise public points of presence, which we refer to as public sites.
How workforce analytics helps with contact center efficiency
With the evolving workplaces, more contact center teams are now working remotely which presents a challenge for remote organizations to measure employee behavior at work and ensure compliance with business policy and data privacy. Evaluating employee actions not only helps you predict workplace risks but also negates the impact on business reputation and client trust.
Plan your 2023 remote holiday party with these templates
Think you can skip a holiday party with your distributed team? Think again. Remote workers reportedly admit that they feel less connected to their colleagues. That’s why festive get-togethers — which offer people a chance to forge deeper bonds and build camaraderie — are even more important. Your holiday celebration doesn’t need to suffer just because you’re apart.
Customer Success Resources l Business Rules: Macros
Learn how macros can help your team reduce their manual efforts on tickets while saving time and creating consistency across your support processes. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
The surprising connection between after-hours work and decreased productivity
Slack’s Workforce Index uncovers new findings on how to structure the workday to maximise employee productivity, well-being and satisfaction.
Ethical employee monitoring: A path to empowerment and trust
The unfortunate legacy of employee monitoring has less to do with employee monitoring per se and more to do with management philosophies rooted in compliance and hierarchy. Early employee monitoring methods evolved from top-down, compliance-first management styles. As a result, the approaches relied on methods that weren’t exactly employee-friendly: Collaboration isn’t built in. Employees aren’t given agency. Well-being takes a backseat to hours worked.