Teams | Collaboration | Customer Service | Project Management

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Project manager or project coordinator: Understanding job roles and responsibilities

General Electric CEO Jack Welch once said: “Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.” So, when it comes to project management, who’s responsible for this all-important mission? Today, there are two primary project management roles with the responsibility of overseeing projects and guiding project teams to the promised land: project managers and project coordinators.

Overcoming Time Anxiety: Time Management Strategies for the Busy IT Professional

Are you constantly racing against the clock, feeling like there are never enough hours in a day to accomplish your tasks as an IT professional? If the mere thought of managing your time triggers anxiety & stress, you’re not alone.

How the Future Works: Innovative Thinking on Flexible Workplaces

It’s widely recognized that the future of work does not involve in-person office work or traditional nine-to-five working days. Instead, studies have shown that the options are limitless when building a working culture around individual needs, strengths, and preferences. But how can you build a successful team with a unique culture across time zones and locations?

Chat Engine: 6 reasons to build a custom chat experience

In an era where technology is advancing so rapidly, Chat Engine proves to be a useful set of tools for development teams that want to build chat functionalities fast. Organizations across industries are recognizing the importance of instant messaging — be it for internal or customer communication. Simply, we are all used to talking over chat in both our private and professional lives.

Visionary Leadership in Action: How to Inspire Change and Drive Personal Growth in the Workplace

Do you want to be the best and unlock your full potential to make a difference in your organization? Well, get ready to become a visionary leader! In this article, you will learn how to gain visionary leadership skills that can help you inspire change and drive personal growth in the workplace. By developing these skills, you can become a true leader who positively impacts your team and organization. This article contains practical tips and advice to help you become your best leader.

An easier way to build Zendesk custom reports

Working in Customer Support can sometimes be a little hectic. Especially during busy periods like Black Friday or the holiday season. It’s not surprising that many CX professionals are constantly looking for ways to save time during their day. One of the simplest ways to save time is by creating tailored views of your most important metrics in the form of custom reports and dashboards.

Amazon 6-Pager: The Ideal Template for Hybrid Meetings

Along with a wealth of technologies and products, Amazon has given the modern business world a range of innovative solutions to age-old problems. In the digital workspace, perhaps none better encapsulates this inventiveness than the Amazon 6-pager. This modern reimagining of traditional memos constitutes one of the best practices for hybrid meetings.

How to Configure a Service Desk | InvGate Service Desk Admin Walkthrough

When searching for service desk software, it's crucial to understand the functionalities for every user role in your IT support team. This will ensure not only that your agents, managers, and admins have everything they need for their daily work, but also that your customers adopt it right away. In this service desk admin view walkthrough, you can clearly see how to configure a service desk.

Decoding Workplace Efficiency: An IT Project Manager's Guide to Measuring Productivity | Workstatus

Are you an IT Project Manager looking to measure workplace efficiency? Look no further! This video provides an in-depth guide on how to use Workstatus, the leading SaaS platform for measuring productivity. Discover why Workstatus is the go-to solution for many of today's top companies and learn essential tips for improving efficiency within your organization. With its powerful analytics dashboard, intuitive user interface, and easy setup process - Workstatus helps you analyze data quickly to make informed decisions about project timelines and ROI.