Choosing help desk software for a school is a smart yet hard thing to do. A service platform can simplify the work of any educational institution by centralizing all IT operations and requests and even providing a single point of contact with multiple areas beyond technical support. However, selecting the right IT Service Management (ITSM) tool that adapts to educational needs poses a challenge in itself since most of them are not designed with that specific consumer in mind.
Businesses are always called to keep up with the latest trends in today’s fast-paced world, ensuring exceptional customer service. Incorporating AI in customer service has become a necessity, not just an option. AI customer service solutions are revolutionizing the way businesses handle customer support and enhancing the overall customer service experience. Vivantio’s CEO, Greg Rich, highlights the transformative role of AI.
If you want to design optimal user experiences, you can’t skip UX research. It provides insight into what users want and need and how they use your product, which ultimately leads to more satisfied customers. Many companies are adopting a user-first approach to product design. But effective UX research can’t be done in a silo — it requires cross-functional collaboration and engagement from stakeholders throughout your organization.
Microsoft Teams has emerged as a vital communication and collaboration platform for modern workplaces. As organizations increasingly rely on Teams to conduct meetings, share files, and collaborate on projects, ensuring a seamless user experience becomes paramount. To achieve this, the implementation of effective Quality of Service (QoS) measures is crucial.
Do you know the signs of bad leadership? At their worst, bad leaders create toxic environments that hurt employee morale, stunt innovation, decrease performance, and can even lead to business failure. But when even one bad leadership trait rears its ugly head, the impact can rattle many areas of the organization. Thankfully, good leadership is a muscle you can develop and strengthen.
Key Takeaways: If you’re in charge of managing IT infrastructure, you know how critical it is to minimize disruptions and ensure everything is running efficiently. That’s where problem ticket ITIL and problem management come in – these techniques can revolutionize your approach to resolving IT incidents and ensuring your systems are stable. Problem management is all about identifying the root cause of incidents and developing a plan to prevent them from happening again.
