The idea of customer centricity sounds simple enough in theory: Just treat customers well, right? But building a customer-centric culture is about more than just good customer service. In fact, customer centricity is an organizational mindset that shapes everything from product design to entire business functions — even the ones that aren’t necessarily customer-facing. It speaks to an organization’s ability to put the customer at the forefront of all business decisions.

Having an employee attendance plan is really important for companies to run smoothly. A good plan to improve attendance is key to dealing with absenteeism problems early. Looking for an action plan? Click here to jump directly to our “7-step process” to develop a solid employee attendance improvement plan! 💪 When expectations and consequences for attendance are clear, employees understand why being present and on time matters.

Welcome to our guide on change management plans and the process of successful organizational transformation. Today organizations must be adaptable and embrace change to stay competitive. Implementing organizational change can be a complex endeavor, but with a well-defined change management plan, you can navigate this process effectively and achieve your desired outcomes.

The critical path method is a technique that allows you to identify tasks that are necessary for project completion. The critical path in project management is the longest sequence of activities that must be finished on time to complete the entire project. Below, we break down the steps of how you can find the critical path for your next project. Building out a project roadmap can help you visualize what needs to be done to reach your end goal. The critical path method helps you do exactly that.

In today's rapidly evolving professional landscape, the utilization of employee monitoring software has become increasingly prevalent. This technological trend, often dubbed as "Keeping Tabs," is reshaping the dynamics of modern workplaces. While proponents argue its efficacy in enhancing productivity and security, critics raise concerns about privacy infringement and its impact on employee morale. Let's delve into this contentious topic to uncover its nuances.

Information overload is real. Employees are bombarded with emails, texts, instant messages, notifications and more — causing stress, hindering productivity, and increasing the likelihood of important messages getting lost in the clutter. So, how do you cut through the noise as an internal communicator? Personalization and targeting.

Did you know that around 45% of working Americans have a side hustle (a secondary job) that they work alongside their current job? With costs rising and many feeling underpaid, it’s become widespread for people to pursue dual employment. This practice of working two jobs concurrently is called “moonlighting.” While moonlighting can be a way for employees to earn extra income, it does pose potential risks for employers.

Time management in the modern work environment is essential to better productivity and success. In the current digital era, using time management tools makes it easier, simpler, and user friendly. In this blog, we will learn about the best time management applications and techniques. Here, you will know how to Master Your Time in 2024: The Ultimate Guide to Time Management Tools and Techniques.