When a customer reaches out to your company with a question or problem, they expect immediate attention and prompt responses. In an ideal world, you’d be able to respond to each of them immediately. However, it’s not possible to meet customer expectations every single time. This means that for many customer support teams, there’s almost always a queue full of customer requests waiting to be attended to. So as soon as an agent finishes helping one customer, they move on to another.

Best Online Chat Software? We all know reaching out to prospective customers is the surest way to turn them into paying customers. Thankfully, there are many ways through which you can reach out to these buyers, such as through emails, phone, and social media. While these are all great ways, using online chats is your best bet. Research shows that chat software offers 73% customer satisfaction, while the rest offer about 44%.

A new study has revealed findings that every leader of a large company should know. Why should every executive know about this new bit of research? The findings are essential for company leaders who want their organization to move with agility and focus because when valuable data, contacts, or best practices are locked away in a silo, information sharing can’t happen, and neither can doing more with less.

More and more teams are choosing to opt for working remotely. While remote work has many benefits, there are also challenges. One of the biggest challenges is facilitating team collaboration. While video calls and meetings can help, it is important for your team to know dynamically what others are working on or how they are progressing on tasks. Similarly, no matter where you are, monitoring and managing customer requests and responding efficiently is crucial.

When it comes to employee engagement, the thinking is typically that more is better. However, during the pandemic, employee engagement levels and employee well-being began to go in opposite directions. Read on to discover how too much engagement can be just as detrimental to employee well-being as too little - and what to do about it.

It feels like yesterday but believe it or not; it’s been over six months since Windows 11 was officially launched in the market. To be precise, the operating system came out on October 5, 2021. Compared to Windows 10, Windows 11 is packed with enhanced security features and provides faster access to services you already use, such as Microsoft Teams, Skype, the (new) Edge browser, and more. Most importantly, the OS centers on hybrid work and digital experience to empower remote learning.

Companies set up knowledge bases to help customers find answers to their queries faster. However, not all help centers have the desired outcome of providing effortless resolutions to customers. In fact, they end up leaving users more confused and frustrated after accessing a poorly-designed knowledge base. If you’re building your first help center or looking to improve your existing self-service experience, you’re in the right place.

Technology has long been used to simplify business processes, but in the digital age, software has become our productivity savers, communication initiators, and management leaders. Team collaboration tools can help your team improve their overall quality of work. However, real estate teams often overlook these tools because agents mainly work independently. This can sometimes silo processes that benefit from collaboration.

According to a growing body of psychology research, procrastination isn’t a weakness – it’s a symptom.

Remote collaboration is the process of working together towards a common goal while being physically apart. It is the staple of digital workplaces and is a must-have in the time of remote and hybrid work. The world of work now implies a dispersed workforce and team collaboration is an essential ingredient in business success. Yet, many organizations struggle to implement effective remote collaboration.