The world is experiencing a defining moment for humanity: after years of advances, artificial intelligence is having its coming out party. When experts compare it to the invention of the printing press or the Internet, that’s not hyperbole. AI will revolutionise huge segments of our society, and while the full ramifications of this technology cannot be fully known – after all, AI continues to rapidly evolve – Zendesk expects it to affect every single customer touchpoint.

Welcome to Part 3 of our Teamwork + HubSpot No-Code Automations series! In this installment, we'll be diving into how to automatically generate tickets and log engagements in HubSpot when messages are posted in Teamwork. How are we making these two powerhouse tools talk? Shocker - it’s Zapier to the rescue!

Are you leveraging email workflow automation tools to boost your productivity? ‍ Straight off the bat, here are a few potential use cases of email workflow automation tools: ‍ ‍ With the right implementation, email workflow automation tools have the potential to help streamline both outreach and marketing campaigns. You can also use workflow automation tools to craft onboarding sequences for new customers and accelerate internal communication.

Today, we are embarking on a significant redesign of Courier's interface consisting of some new things, some old things in new places, and an overall reorganization of the information architecture. This redesign aims to address the challenges that come with the growth of our platform, where increased size and number of features leads to increased complexity, resulting in a product that may not be as intuitive for new users.

Since digitization has become the standard across all industries, more work is being done online. As a result, technical teams are playing an increasingly prominent role in the success of modern organizations. To keep pace with economic and market conditions, organizations require tighter timelines and streamlined budgets. This often creates more pressure to produce, maintain, and monitor software — which is forcing many technical and operational teams to do more with less.

“Every business is a software business.” Those words were first said by software-quality pioneer Watts Humphrey well over a decade ago. At the time it was a bold statement. Today, it’s table stakes. No matter your industry, you likely use or produce some combination of interactive websites, mobile apps, digitized services, software-enabled products, and even branded software applications across your business operations.

I’m proud to announce that Simpplr has raised $70 million in Series D funding led by Sapphire Ventures with participation from existing investor Norwest Venture Partners. Additional investors include Tola Capital and Salesforce Ventures. This new round of funding supports the growth of our AI-powered employee experience (EX) platform as we continue to lead the market and innovate ahead of the curve.

Creating a new board from scratch can be time-consuming and results in a divergence of inconsistencies from the look and feel to methodology across projects. Custom templates help solve these challenges by providing a standardized starting point for your team’s work in Miro.

We are continually working on our products to improve our customer’s experience. May is starting with some new exciting features both on InvGate Service Desk and InvGate Insight. Among this month’s news, you can find: Keep reading to find out what it's is all about!

For government and public sector organizations, cybersecurity is a big obstacle to digital transformation. The two seem at odds: implementing digital transformation best practices seems impossible while upholding the highest cybersecurity standards.