Teams | Collaboration | Customer Service | Project Management

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Why is Collaboration Important in the Workplace

What do you think about film production? Is it a result of teamwork or collaboration? To get the answer, you have to go over the end. Well, you may think of why we're pulling film while talking about business. It's because you can perceive the significance of collaboration in a film production effectively. However, in business, collaboration greatly impacts achieving the desired success.

The Importance of ICMP in Today's Digital Landscape

In today’s interconnected world, where network performance is crucial for business operations, understanding the significance of ICMP (Internet Control Message Protocol) becomes paramount. Today’s post sheds some light on the critical role of ICMP and why it should not be disabled despite legacy security concerns. By implementing proper security measures, businesses can leverage the benefits of ICMP while mitigating potential risks.

Mattermost Pro Tips: Using emojis to improve team collaboration

When technical and operational teams work together in the same physical location, it’s easy for employees to communicate and understand each other because things like body language, facial expressions, tone, and enunciation provide additional context to the words that are being said. Unfortunately, such context clues don’t inherently exist in text-based communication; it’s not uncommon for two different team members to read the same sentence and take away different meanings.

10 Discord alternatives for effective communication

Among numerous communication tools, Discord has established itself as a go-to platform for many communities — especially for gamers and content creators. But as we step into an era where data security holds an insurmountable weightage, the 'one-size-fits-all' approach of Discord doesn’t work. In fact, it emerges as a pressing concern for senior leaders in IT Infrastructure, security, and enterprise governance spheres.

Google Workspace Alternatives

In our modern, rapidly digitising world, collaboration tools have catapulted from being a luxury to a necessity. Google Workspace—previously G Suite—has been a prevalent choice for businesses worldwide. However, in a digital age marked with intense competition and diverse needs, it's beneficial to survey alternatives that could better match your unique requirements.

Employee recognition: The secret to overcoming talent shortages (ebook)

In today's competitive business landscape, the demand for skilled talent often outweighs the supply — and companies are facing an unprecedented challenge to attract and retain top-notch talent. In this quest for the best, businesses are increasingly turning to employee recognition as a strategic tool to stand out from the competition and foster a motivated and engaged workforce.

Unusual Activity Report: Boost Remote Work Accountability with AI | Time Doctor Feature

Introducing Time Doctor's new feature: the Unusual Activity Report. This innovative AI-driven tool is designed to maintain transparency and accountability in remote work settings. It analyzes keyboard and mouse activities to identify and highlight any unusual or non-standard behaviors, ensuring the protection of productivity levels. The feature is adept at detecting attempts to bypass time tracking mechanisms, such as with mouse jigglers.

The Total Economic Impact of Jira Service Management | Jira Service Management | Atlassian

Exploring ITSM solutions to seamlessly connect your Dev, IT, and business teams across your organization? Learn about the Total Economic Impact™ of Jira Service Management in this commissioned study conducted by Forrester Consulting on behalf of Atlassian.

Zendesk triggers: what you need to know

Staying on top of customer service can be tricky—especially when customers are demanding more. For example, Zendesk’s CX Trends 2023 Report found that only 56 per cent of customers say their support interactions over the past year have been positive. Ouch. But fear not, Zendesk triggers can help by automatically sending notifications, prioritising tickets, and flagging important deals.

How to use CRM data to create amazing customer experiences

We’ve all heard the adage: knowledge is power. But in business, data is power and understanding your customers’ needs, preferences, and behaviour is key to both creating an amazing customer experience and ensuring business success. It’s no surprise then that Salesforce revealed 90 per cent of executives think a single source of truth about their customers would be valuable—even though only 32 per cent have this right now.