The dynamic nature of the workplace has seen some incredible changes in the past couple of years with the rise of remote teams. Given that 83 percent of employers have reported a successful shift to remote work, it is highly likely that we will see a major shift towards remote teams in the future. As we see the growing trend of shifting to remote work, what will this mean for onboarding and training? Before we get into this, we need to look at the importance of employee onboarding.

Setting Key Performance Indicators (KPIs) is not easy. Whether you’re deciding the One Metric that Matters or a mix of KPIs, it can be a long, iterative process to determine the precise metrics that best measure team performance or the success of your business. In fact, when we finally do get to the end of this process, we could be forgiven for thinking the hard part is over. But it isn’t. Because a good team KPI doesn’t just live in a strategy paper.

The Exoprise Marketing team sat down with Exoprise CEO Jason Lieblich and Forrester Senior Analyst Andrew Hewitt, to understand the scope of end-user experience management (EUEM) and Service Watch Real User Monitoring (RUM) capabilities for a remote workforce.

Workpuls is bringing you details on our newest feature - Organizational Level Labeling! Find out how it works, and how it will benefit your organization.

You’ve probably heard someone say that the customer is always right, especially if you’ve had experience in customer service or retail. But have you ever thought about what the statement implies? Who came up with this philosophical note? Does this hold true 24/7? Let’s reveal some of these answers.

We know about the “new normal” and “new ways of working” because of the COVID-19 pandemic. For numerous companies, the pandemic shifted the workforce to remote, even if it was temporary. However, more companies are now hiring fully-remote employees even if a large portion of their workforce will return to the office. At the same time, other companies have implemented a hybrid or fully-remote workforce.