Teams | Collaboration | Customer Service | Project Management

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Why Control is for Amateurs with Rachel Happe, Founder of Engaged Organizations

Sep 4, 2024 By Simpplr In Simpplr
This episode features an interview with Rachel Happe, Founder and Digital Workplace, Organization, and Community Strategist at Engaged Organizations. In this episode, Shawn and Rachel discuss treating employees as assets rather than machines, rewarding human contributions, and valuing emotional and social aspects in the workplace.
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scoro

Billable Rates 101: A Guide For Professional Services

Sep 4, 2024 By Rachel Bicha In Scoro
Everyone knows you need solid revenue and profits to build a sustainable business. But there are lots of different factors influencing those areas. To truly understand your revenue and profits, you need to first understand billable rates and your average billable rate (ABR). This way, you know how efficiently you’re generating revenue and profits. And can adjust your pricing or resource allocations to boost your margins. Here are the basics.
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Zendesk Community Event: Achieving CS Excellence with Workforce Management and Quality Assurance

Sep 4, 2024 By Zendesk In Zendesk
On August 29, our community came together for an amazing event focused on achieving customer service excellence through the synergy of workforce management (WFM) and quality assurance (QA). Attendees had the opportunity to learn from a savvy panel of experts and explore the latest innovations set to elevate support operations to new heights.
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DeskTrack

Top 10 Essential Workforce Management Tools & Software with Price

Sep 4, 2024 By DeskTrack In DeskTrack
Workforce management tools & software play an important role in the modern work environment. Almost every organization uses such tools. Those who don’t stay behind in productivity, efficiency, and overall in the market. Using such software is now necessary because of the diverse workforce, managing which is a challenge. Moreover, in today’s post, we will run you through the top 10 workforce monitoring platforms to help you decide the best-fit software solution for your organization.
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time doctor

5 key steps for correcting non-compliance

Sep 4, 2024 By Time Doctor In Time Doctor
In a world where accountability and integrity are crucial for business success, compliance goes beyond just following the law. When there’s non-compliance, it’s not just an inadvertent slip-up; it’s a major problem that needs immediate corrective action. Correcting non-compliance isn’t just about avoiding penalties; it’s about reinforcing the trust and confidence of stakeholders, customers, and employees.
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exoprise

What Customers Love About Exoprise

Sep 3, 2024 By Brad Saville In Exoprise
At Exoprise, we always listen to customers' input and ensure they have the best experience possible. Our customer success, support, and engineering teams have been hard at work, collecting this feedback and insights to identify the functionality and features loved by our customers. Today, we'll be sharing the top five favorites that have been brought to our attention in recent conversations. These features, some well-known and widely used, to some more powerful yet lesser-known functionalities. Whether you're new to Exoprise or a seasoned user, you may discover something new and valuable.
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exoprise

Monitoring VoIP and Bandwidth Performance With Exoprise

Sep 3, 2024 By Simon Dion In Exoprise
In today’s fast-paced, digitally driven world, monitoring network performance has never been more critical. Whether you’re a small business, or a large enterprise, understanding the complexities of Voice over Internet Protocol (VoIP) and bandwidth is crucial for delivering an exceptional user experience. In this article, we’ll dive into the powerful CloudReady synthetics and Service Watch Desktop for real-user monitoring features.
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