If you have employees, you need a workforce management strategy. Our guide dives into the basics of WFM so you can implement it within your business.

These customer experience KPIs can help you quantify success and ensure you’re meeting customer expectations.

Insightful has received top rankings across employee monitoring, time tracking and time and attendance categories for its leading workforce analytics software.

When your people feel supported and valued, they’re more likely to stick around, boosting retention rates. That’s where employee development plans can make a difference.

Elaine Lin Hering, author of “Unlearning Silence,” on keeping authentic perspectives at the center of workplace culture.

An employee doesn’t become disengaged overnight. It’s a gradual detachment due to work-related issues or personal dissatisfaction. As a team leader, business owner, or HR professional, your role is pivotal in influencing employee engagement levels with timely intervention and employee-oriented solutions. In this post, we’ll show you which causes and signs of employee disengagement to look out for and how to tackle them through six actionable solutions.

Imagine a central hub accessible from anywhere with an internet connection. This is what Remote Monitoring and Management (RMM) offers, eliminating the need for physical visits and saving valuable time and resources. RMM software empowers IT professionals and Managed Service Providers (MSPs) by transforming their IT management into a centralized, automated, and secure operation, ultimately leading to improved efficiency, enhanced security, and reduced downtime..

Corporate reliance on technology frequently carries the risk of crisis when it fails, for whatever reason. The most recent example was Friday's global IT shutdown. An IT outage like this has serious consequences. The scale of the disruption, from grounded flights to paralyzed hospital systems and stalled retail operations, highlights the vulnerability of our digital world. It has an impact on the organizations involved, particularly their credibility and reputation.