Teams | Collaboration | Customer Service | Project Management

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Enhancing Microsoft Intune With Digital Experience Monitoring

Organizations today rely on mobile device management (MDM) solutions to secure and manage corporate resources across a diverse range of devices. One such platform is Microsoft Intune, which offers security, patch, and access control features for mobile and desktop devices. Today, we look at Microsoft Intune and how Exoprise Service Watch helps customers ensure Intune is working well.

Helpdesk Ticket Priority Levels: The Ultimate Guide to Optimal Support

Things You Will Learn in This Article: Helpdesk ticket priority levels come into play when you’re part of a customer support team and you understand not all support requests are created equal. Some require immediate attention, while others can wait. But how do you ensure your team is addressing critical issues promptly and efficiently, without overlooking less urgent ones?

Learn from churn: Why employee happiness and innovation go hand-in-hand

According to Gallup, 51% of employees admit that they’re either actively or passively searching for a new job. That is not good news for organizations, which is why many have become increasingly focused on employee retention. Every expert has a different answer to employee retention, whether it’s a flexible schedule, work-life balance, career growth, or more empathetic management.

Why should you always stay current with Rocket.Chat version updates

Updating to the latest version is a vital part of digital housekeeping, and shouldn’t be skipped. Every time you postpone an update, you are exposing your system and information to security threats. How exactly? Outdated software may harbor security flaws that malicious parties can exploit to gain unauthorized access and take advantage of sensitive data.

Secure Border Gateway: Enhanced control of your real-time communication data

Safeguarding communication data and maintaining control over your network traffic is of paramount importance. In this age when people are constantly connected, organisations need to fortify their internal networks against external threats, while ensuring regulatory compliance and optimal performance. Enter the Dragon Secure Border Gateway for Matrix: a powerful add-on for Element Server Suite that reinforces the security of your data by providing capabilities to address these critical needs.

Navigating the new normal: How executives envision the workplace in 2026

The lasting impact of the COVID-19 pandemic has reshaped how businesses and their leaders think about the workplace. As we look to the horizon, the year 2026 has become a focal point for many executives, marking a time when they anticipate a definitive stance on office-based working. Based on a recent report from The Times, the forecasted workplace model seems to lean towards a full return to the office.