Teams | Collaboration | Customer Service | Project Management

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Pilot project excellence: A comprehensive how-to (+ an example)

Project management, whether small-scale or large-scale, is an art form. It takes a blend of knowledge, creativity, and the right tools to launch and manage a successful project effectively. Even simple projects can quickly spiral into disaster without the right planning, resources, and management. One of the best ways to assess a project’s viability, effectiveness, and efficiency is to conduct a pilot project.

Importance of inclusion and diversity in communication in the digital workplace

In today’s increasingly digital workplaces, effective communication is critical for clarity and understanding, higher employee engagement and satisfaction, and increased collaboration, problem-solving and innovation. But teams can’t reap these benefits if they don't incorporate diversity in communication.

What Is Cybersecurity and Why It Is Important for Businesses?

In this day and age, technology is rapidly advancing, and so the threat of cybercrimes is increasing for businesses. Businesses of all sizes that use the internet in any way are susceptible to cybersecurity breaches. All businesses using the internet have confidential data that is exposed to cybercriminals. In the absence of proper cybersecurity measures, a company is vulnerable that its data can get leaked.

Customer feedback analysis: How to unlock customer insights and analyze feedback

How do you determine what your clients want from you? And how do you figure out what their customers want from them? The answer’s simple: you ask them. That’s the heart behind customer feedback — and our topic for today, customer feedback analysis. Below, we’ll show you what customer feedback analysis looks like, why your agency needs to use it, how to do it right, and the benefits you’ll enjoy if you do.

Imposter Syndrome: Causes, Types, Effects and Solutions

Do you ever think that all your friends have better jobs and you, with better skills and experience, are still struggling with job security? Does being perfect all the time trouble you? Feeling imposter syndrome at work? All these emotions are because of imposter syndrome. Don’t know what imposter syndrome is? How does it affect you? Why does it occur? How to treat it? This blog will answer all such doubts. Here we will help you understand imposter syndrome in depth and find ways to prevent it.

Zendesk Showcase 2023: Up close at the big AI drop

🌃 Business leaders gathered in New York's Chelsea neighborhood to witness the latest #ZendeskAI advancements, including new #generativeAI capabilities and what it means for customer experience, employee experience, and data security. ✨ AI leaders @AKMofficial and @kozyrkov joined the Zendesk team onstage to unveil the latest in the AI space. Zendesk makes customer service better.