There are numerous benefits of project management software over traditional methods of managing projects and tasks. This blog post will cover some of the key benefits and how to choose the right project management software. But before that, let’s get some basics right.

As we head into the new year, we want to share some fun facts and highlights from 2022.

The technological advancements in the last decade have allowed significant improvements in the customer service environment. One of such innovations is in-app chat. In-app chat allows users to get their questions answered right at the spot while using a certain app.

In this era of apparent “overcommunication”, we can miss the essence of effectively transmitting our messages. Is it professional to add emojis? How often should you check-in with remote employees and hourly contractors? And more crucial, what is the best way to do it? As remote work continues to become a more popular working practice, companies have adopted remote work practices with increasing frequency as technology-driven solutions have enabled communication from anywhere.

As a digital agency owner, it's critical to manage your team’s time efficiently, keep clients happy, and monitor your profitability if you want to grow your business into a successful agency. Without scalable processes in place, it’s easy to get lost in the confusing chaos of never-ending email threads, missed deadlines, and breakdowns in communication.

In the season of gift-giving and new beginnings, we’ve received the best present of all — confirmation that users love us! Popular software review site G2’s quarterly reports for Winter 2023 show that Time Doctor held its number one ranking in the Employee Monitoring category for the eighth quarter in a row. We also out-ranked six competitors compared to last quarter to rise to 12th spot for the Time Tracking category (out of 125 products).

A guide to the hottest outsourcing trends in 2023.

If you want to build a world-class Customer Service team, you need to be data-driven. Data-driven Customer Support teams have an awareness of their Key Performance Indicators (KPIs) – they understand how these important metrics behave over time. If CSAT drops, or FRT increases, they are the first to realize. They can investigate the underlying causes and respond quickly.

In fact, as we discovered in our Anywhere Work 2023 Employee Experience Survey Report results, 79% of HR executives feel that this “anywhere work” shift has created disconnects on a number of fronts, making internal communications more challenging than it was before. The struggle is rooted in the fact that most organizations are ill-equipped to manage a hybrid workforce.

It’s that time of year again when your email inbox and social media channels are flooded with IT service management (ITSM) year-ahead predictions. 2023 is no different to previous years. Still, hopefully, this blog has taken a slightly different approach by offering a practical view of ITSM trends for 2023 rather than simply stating a number of areas your organisation needs to focus on in the year ahead.